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Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform. What is the correct method for the Agentforce Specialist to assign actions to an Agent?

A) Assign the action to a Topic First in Agent Builder.
B) Assign the action to a Topic first on the Agent Actions detail page.
C) Assign the action to a Topic first on Action Builder.

2. Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

A) Save as New Template and edit as needed.
B) Clone the existing template and modify as needed.
C) Save as New Version and edit as needed.

3. Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time-consuming for both UC's sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency. Which Salesforce feature should the company use to address these concerns?

A) Einstein Prompt Builder and Prompt Templates.
B) Agent Builder and Action: Query Records.
C) Einstein Recommendation Builder.

4. Universal Containers (UC) has registered an external service and created a template-triggered prompt flow that invokes the external service to fetch data from a REST API. UC now needs to make the response data from the external service usable inside a prompt template as a merge field when the template runs. How should UC meet this requirement?

A) Convert the JSON to an XML merge field.
B) Use the 'Add Prompt Instructions' flow element.
C) Use External Service Record merge fields.

5. An agent must decide whether to resolve a Case automatically or escalate it to a human. Which design principle BEST supports this behavior?

A) Static response templates
B) Human-in-the-loop design
C) Anonymous execution
D) Hard-coded escalation rules

Solutions: