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ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) certification exam is designed for professionals who are interested in validating their skills and knowledge of the ServiceNow platform in the area of customer service management. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is intended for individuals who have experience with ServiceNow and are looking to advance their career in the field of customer service management. CIS-CSM exam covers key concepts such as customer service management fundamentals, service level management, and customer service management reporting.

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The ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification exam consists of 60 multiple-choice questions that must be completed within 90 minutes. CIS-CSM exam is conducted online, and candidates can take it from anywhere in the world. To pass the exam, candidates must score at least 70%. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is valid for two years, after which the candidate must recertify to maintain their credentials.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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