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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Assessing Customer Needs | 25% | - Consultative sales approach
- Mapping needs to lifecycle service offerings
- Identifying customer business and IT challenges
|
| Proposing and Selling Solutions | 20% | - Building service proposals and pricing models
- Communicating ROI and total cost of ownership
- Closing sales and managing customer expectations
|
| Post-Sales and Service Management | 10% | - Delivery and support basics
- Renewal and expansion opportunities
|
| HP PS Lifecycle Services Overview | 20% | - Service portfolio: plan, deploy, manage, support, retire
- Value proposition and business benefits
- Definition and scope of HP Personal Systems Lifecycle Services
|
| Positioning and Differentiating HP Services | 25% | - Compliance, security, and sustainability aspects
- Comparison with alternative solutions
- Key features and advantages of HP services
|
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Question 1
An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?
A. HP presentation materials at HP Sales Central
B. The Value Management Office tool at ecosystems.US
C. Al-based insights on the customer's industry available from HP TechPulse
D. A virtual reality (VR) environmental demo
Question 2
What does the base warranty for HP Personal Systems provide?
A. Operating system and firmware updates
B. Uplifted support for additional years of coverage
C. Protection from manufacturer defects
D. Protection against accidents such as liquid spills, electrical surges, and falls
Question 3
What advantage do HP Imaging and Application Services offer customers?
A. One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
B. Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
C. HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
D. Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
Question 4
Match the HP Deployment Service with the service it provides.

Solutions:
Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: Only visible for members |