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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice provides a communications point for users to report operational issues, queries and requests?

A) Service desk
B) Continual improvement
C) Relationship management
D) Incident management

2. Which describes normal changes?

A) Changes that need to be scheduled and assessed following a process
B) Changes that must be implemented as soon as possible
C) Changes that are low-risk and pre-authorized
D) Changes that are typically initiated as service requests

3. Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

A) Ideation, Test, Develop, Deploy, Design, Operate, Retire
B) None of the above
C) Retire, Test, Operate, Deploy, Ideation, Develop, Design
D) Ideation, Design, Develop, Deploy, Test, Operate, Retire

4. Which of the four dimensions focuses or managing data in compliance with industry regulations?

A) Organizations and people
B) Information and technology
C) Value streams and processes
D) Partners and suppliers

5. Which practice owns and manages issues, queries and requests from users?

A) Service desk
B) Change control
C) Problem management
D) Incident management

Solutions: