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Microsoft Designing and Providing Microsoft Volume Licensing Solutions for Small and Medium Organizations Sample Questions:

1. You are a licensing specialist. Your customer is Alpine Ski House, a small manufacturer of winter sportswear.
Company Background
Alpine Ski House sells sportswear to outlets in the United States and Canada. Alpine Ski
House has 200 sales representatives.
Network Description
Each sales representative has a portable computer and a handheld device. Alpine Ski
House purchased 100 new portable computers for the sales force less than 60 days ago.
These new computers had Microsoft Windows XP Professional and Microsoft Office 2003
Professional preinstalled.
The company has 80 desktops in the main office. These desktops are older PCs running
Windows 98 and Office 97 Professional.
Current Licensing Solution
In July 2002, Alpine Ski House purchased licenses and Software Assurance for Windows
98 and Office Professional on the desktops through the Open License program. No upgrades have been installed, due to the hardware constraints of the older desktops.
Business Goals
Alpine Ski House plans to launch an online store to expand its business into the worldwide market.
The company plans to update its server environment with the following software:
Windows Server 2003
Microsoft Exchange Server 2003
Microsoft SharePoint Portal Server 2003
Microsoft SQL Server 2000, for its online store
The company plans to replace the 100 older portable computers within the next year.
The company wants to continue to increase sales by effectively servicing existing customers and by expanding its customer base without adding employees.
The company president wants to standardize all software on the desktops and the portable computers, but he does not want to spend budget on upgrading the 80 noncritical desktops.
End of repeated scenario
You need to recommend a change in the software acquisition process for Alpine Ski
House.
Which factor has the greatest influence on the need to change?

A) setting up an online store
B) the need to identify opportunities to increase sales
C) the need for easy administration and cost-effectiveness
D) expanding the customer base

2. You are a licensing specialist. Your customer is A Datum Corporation, a fast-growing consulting company that specializes in customer relationship management solutions.
Company Background
A Datum Corporation owns the following interests in two other companies:
Owns 51 percent of Contoso, Ltd, which produces accounting systems
management software.
Owns 100 percent of Fabrikam, Inc., which produces and administers customer service training.
The number of company employees is shown in the following table.
All three companies have a flexible work environment that allows employees to work from home.
Network Description
All employees of all three companies have their own desktop. The desktops run either
Microsoft Windows 2000 Professional or Windows XP Professional, and various versions of
Microsoft Office.
The number of servers for each company is shown in the following table.
All servers currently run Windows 2000 Server.
The software refresh cycle is two years. However, it is difficult for the employees and the IT staff to keep current with the new technology.
Current Licensing Solution
The two affiliate companies do their own purchasing and often pay a higher price for their software than A Datum Corporation pays.
Business Goals
The three companies share many of the same customers and sometimes work on the same projects. The president of A Datum Corporation wants to implement Microsoft
SharePoint Portal Server 2003 to allow the employees in all three companies to collaborate internally and to allow the customers of all three companies to access some of the data as needed.
The president of A Datum Corporation has the following goals:
Upgrade the servers in all three companies to Windows Server 2003.
Standardize operating systems across the companies.
Standardize desktop applications across the companies to decrease support costs.
Implement Microsoft Exchange across all three companies in the next six months so that all employees can use Outlook Web Access.
Sales are expected to increase significantly over the next three years, and the number of employees is also expected to increase.
End of repeated scenario
You need to advise the company when it should consider a licensing program change during the next three years.
Which change in the companys environment would require a change in the companys licensing program?

A) an increase in the number of customers
B) an increase in the number of office locations
C) an increase in the number of servers
D) an increase in the number of employees and desktops

3. You are a licensing specialist.
Your customer has 500 desktops. The desktops need to be replaced. The customer wants to standardize the desktops to run Microsoft Windows XP Professional and Microsoft Office
Professional 2003.
he customer does not want to activate any of the 500 desktops.
You need to recommend the most appropriate licensing solution.
What should you recommend?

A) Acquire licenses through an Original Equipment Manufacturer (OEM). Add Software
Assurance.
B) Acquire licenses and Software Assurance through a volume licensing agreement.
C) Acquire licenses and Software Assurance through a retail channel.

4. You are a licensing specialist. Your customer is Consolidated Messenger, a messenger company.
Company Background
Consolidated Messenger has 120 employees who work in the companys office in Toronto.
The company recently acquired another messenger company that has 35 employees who work in an office in Montreal and five employees who are field sales representatives.
Consolidated Messenger anticipates a 75 percent increase in sales over the next two years.
Network Description
The Toronto office of Consolidated Messenger has 120 desktops that run Microsoft
Windows 2000 Professional. One hundred of the desktops run Microsoft Office 2000
Standard and 20 run Office XP Professional. The Toronto office also has a single server, which runs Windows 2000 Advanced Server.
The Montreal office of the newly acquired company has a single server, which runs
Microsoft Small Business Server 2000. The office also has 35 desktops that run Windows
98 and Office 97. The sales representatives connect to the server remotely by using
Terminal Server.
Current Licensing Solution
Consolidated Messenger acquired licenses through an Open Business agreement. The
Montreal company purchased software through retail channels and OEM.
Business Goals
The IT manager at Consolidated Messenger has the following goals:
Upgrade Windows 2000 Server to Windows Server 2003.
Standardize both offices on the same desktop software.
Deploy Windows Server 2003 at the Montreal office.
Manage and track all software licenses for both companies.
Deploy Microsoft Exchange Server in both offices within two years.
Due to budget constraints, Consolidated Messenger seeks a solution that can help the two companies stay current without making large software purchases.
End of repeated scenario
You need to recommend the most appropriate software acquisition model for Consolidated
Messenger.
What should you recommend?

A) Software for the Toronto office should be acquired by the Toronto office. Software for the Montreal office should be acquired by the Montreal office. The sales representatives should acquire their software as needed.
B) Software for all of the companys servers and desktops should be acquired by the
Toronto office.
C) Software for the Toronto office should be acquired by the Toronto office. Software for the Montreal office and for the sales representatives should be acquired by the Montreal office.
D) Software for the server and the desktops in the Toronto office should be acquired by the
Toronto office. All desktop software for the Montreal office should be acquired by the
Montreal office.

5. You are a licensing specialist. Your customer is Litware, Inc., a large company that has
15,000 employees.
Company Background
Litware, Inc. has 15 locations in North America and six locations in Europe and Asia. The companys two divisions are the custom software division and the hosting services division.
Both divisions are experiencing significant sales growth.
The custom software division creates custom software solutions that account for 75 percent of the total revenue for Litware, Inc. The hosting services division offers Microsoft
Exchange and Web hosting services for customers around the world. The company frequently adds 1,000 developers and testers for up to 28 months to work on specific projects.
Network Description
The custom software division creates highly integrated solutions by using Microsoft SQL
Server. The solutions must be delivered and deployed by using custom installation media.
In the past, Litware, Inc., purchased SQL Server through Full Package Product (FPP). This purchasing method no longer meets the companys solution deployment needs.
The hosting services division has one server farm that contains 500 servers. These servers run Microsoft Windows Server, Microsoft Exchange Server, Microsoft Operations Manager
Server, Microsoft Systems Management Server, and Microsoft Internet Security and
Acceleration Server. These applications are licensed through the companys current Select
License agreement.
Current Licensing Solution
Litware, Inc. has no established purchasing procedures. Each location has a different set of desktop products.
The offices in Europe and in Asia acquire software licenses under Open License and FPP purchases. The offices do not have Software Assurance for the servers or the desktops.
The offices in North America acquire software licenses through a Select License agreement that has Software Assurance for the servers.
Business Goals
The companys executive team suspects that the various locations do not keep track of software purchases and could not prove ownership if the company is audited. The team wants to standardize all desktops.
End of repeated scenario
You need to recommend the most appropriate licensing solution for Litware, Inc.
What should you recommend?

A) Acquire Original Equipment Manufacturer (OEM) licenses for the custom software solutions.Acquire an Enterprise Subscription Agreement for the companys internal use and for the hosted products.
B) Choose the Independent Software Vendor (ISV) Royalty Licensing Program for the custom software solutions. Acquire a Services Provider Licensing Agreement (SPLA) for hosted products.Acquire an Enterprise Subscription Agreement for the companys internal use.
C) Acquire Original Equipment Manufacturer (OEM) licenses for the hosted products.Acquire a Services Provider Licensing Agreement (SPLA) for the custom software solutions. Acquire an Enterprise Agreement for the companys internal use.
D) Choose the Independent Software Vendor (ISV) Royalty Licensing Program for the custom software solutions and for the hosted products.Acquire an Enterprise Agreement for the companys internal use.

Solutions: