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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Specialist IP Telephony Implement and Support Elective Exam |
| Exam Number: | 132-S-911 (also known as 132-S-911.2 / 132-S-911.3) |
| Related Certifications: | Avaya Certified Implementation Specialist Avaya Certified Support Specialist |
| Real Exam Qty: | 60–75 |
| Certificate Validity Period: | 2 years |
| Passing Score: | Not publicly disclosed by Avaya |
| Available Languages: | English |
| Exam Price: | $65 USD |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Recommended Training: | Avaya IP Telephony Implementation & Support Course |
| Exam Registration: | Avaya Learning & Certification |
| Sample Questions: | ![]() |
| Exam Way: | Proctored online or onsite at authorized testing centers; **Exam is retired** |
| Pre Condition: | No official mandatory prerequisites; recommended experience with Avaya IP Telephony systems |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Architecture & Components | 20% | - IP Endpoints & Phones - Avaya Communication Manager - Licensing & Software Structure - Media Gateways (G250, G350, G450, G650) |
| Topic 2: System Administration & Maintenance | 25% | - Performance Monitoring - Security Configuration - User and Station Administration - System Backup & Restore |
| Topic 3: Installation & Initial Configuration | 25% | - Basic Call Processing Setup - Firmware and Software Updates - Server and Gateway Installation - Network Integration & IP Connectivity |
| Topic 4: Troubleshooting & Problem Resolution | 15% | - Gateway & Trunk Troubleshooting - System Log Analysis - Call Quality & Media Issues - Endpoint Registration Problems |
| Topic 5: Features & Services Implementation | 15% | - Voice Mail & Messaging Integration - Advanced Call Features - Call Routing & Dial Plans - SIP Trunking & SES Integration |
If you are purchasing for a company, take all three versions of Avaya Specialist IP Telephony Implement and Support Elective, since different employees study differently. If you are buying for yourself, pick the single version that matches your habits: the PDF for printing and writing on paper, the PC test engine for simulation tests with scored feedback, or the APP online engine for cross-platform use with offline support.
132-S-911 requires Not publicly disclosed by Avaya to pass, and the official exam fee is $65 USD. Remember that a retake means paying that fee again, which is why focused preparation matters.
The 132-S-911 exam contains 60–75 questions within 90 minutes minutes. Rehearsing under the same limit on the PracticeTorrent engine builds calm, automatic pacing.
IT certification exams are not cheap, and failing usually means paying the full fee a second time plus losing the hours you already invested. Serious preparation with Avaya Specialist IP Telephony Implement and Support Elective exists precisely to prevent that double cost: study the 199 verified questions well, and you give yourself a strong, realistic chance of passing the 132-S-911 exam the first time.
Avaya Learning & Certification: register for 132-S-911
The package includes 199 practice questions for the 132-S-911 exam, all with verified answers, in PDF, PC test engine, and APP online engine versions.
No official mandatory prerequisites; recommended experience with Avaya IP Telephony systems
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Avaya IP Telephony Implementation & Support Course: Visit official page
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