Oracle 1Z0-465 Value Pack (Frequently Bought Together)

Your customer would like to classify their incidents by the hierarchy of services they provide, and will route customer web form incidents to agents according to the type of help selected and by service in the hierarchy.
Select the two statements that would satisfy these requirements.

• A. Use the product field to identify the services and the disposition field to identify the customer's incident type of help.
• B. Use the category field to identify the customer's incident type of help, and an incident custom field to identify the services.
• C. Use the product field to identify the services and the category field to identify the customer's incident type of help.
• D. Use the product field to identify the services and an incident custom field to identify the customer's incident type of help.

You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.
Your customer has requested their salesman to update record in this custom object.
What two settings in the "Salesmen" profile have to be updated to allow them access?

• A. Sales Tab: select the Edit check box opportunities.
• B. Custom Objects Tab: select the update check box for package Name "CO" and object name "Salesmen"
• C. Service Tab: select the Add/Edit check box for incidents.
• D. Contacts Tab: Select the Edit check box for Sales.
• E. Add a workspace for the Salesmen custom object.
• F. Update the workspace for Opportunities.
• G. Custom Objects Tab: select the Read check box for package Name "CO" and object Name "Salesman".

Your customer ships packages directly to customers using a track able shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customer's questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
-Name: Tracking ID -Data Type: Text Field -Usage: Plain Text -Default Value: Null -Size of Field: 13 -Column Name: tracking_id -Custom Field ID: 87 The URL customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id=
Of the available options, select the one that satisfies your customer's request.

• A. https://widgetshippers.com/trackyourpackage?id=$p_icf_87
• B. https://widgetshippers.com/trackyourpackage?:id=incidents.c$tracking_id
• C. https://widgetshippers.com/trackyourpackage?id=c$tracking_id
• D. https://widgetshippers.com/trackyourpackage?id=$icf_c&tracking_id
• E. https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id

Your customer is a printing company and every knowledgebase article contains the word "print.
Which configuration will enable end customer searches to return a single knowledge article result when searching with "print"?

• A. Add "print" to only one knowledgebase article keyword and add "print" to a search priority word and assign multiple answers.
• B. Add "print" using the stop word editor and add "print" to a search priority word and assign one answer.
• C. Add "print" using the Stop word editor and add "print" to the alias file.
• D. Add "print" using the stop word editor and add "print" to only one knowledgebase article keyword

Your customer would like to have the default search report (Answers - Complex Expression Search Default) on their customer portal page altered with the following requirements.
-They want the New and Update tags to be displayed for only 7 days. -They want to display the Answer's score.
Identify the two options that will enable you to complete the requirements.

• A. Unhide the computed score (solved) column.
• B. Delete the exceptions for New and Updated.
• C. Change the variables for $new and $updated.
• D. Insert the score (solved count) columns.
• E. Update the configuration settings of ANS_NEW_INC_DURATION and ANS_UPD_INC_DURATION.