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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. Bobahaven is using Salesforce Public Sector Solutions (PSS), specifically the Licenses, Permits, and Inspections (LPI) modules. These are built on custom objects like Permit Application, not standard Case management. They are also aiming to:; Track SLA performance; Identify applications at risk of breaching SLA; Resolve delays proactively to improve constituent experience What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
B) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
C) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
D) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.

2. Bohahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Permits received over 12 months require additional manager sign-off before approval. For regulatory compliance, the application's history and approval must be auditable. What will the technical consultant suggest to Bohahaven as the solution for this requirement?

A) Implement Business Rules Engine to identify applications over 12 months and train staff to use Chatter to request approval from their manager.
B) Implement an approval process that routes an approval request to the user's manager when the application duration is longer than 12 months.
C) Implement an approval escalation rule that escalates applications to the user's manager when the application duration is longer than 12 months.
D) Implement a Flow to identify applications over 12 months and assign ownership of the application to the user's manager for approval.

3. A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively?

A) SOQL Queries
B) Integration Procedures
C) Apex Classes
D) MuleSoft Integration

4. Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?

A) There is no pre-configured template.
B) The Customer Account Portal template.
C) The Licenses and Permits template.
D) Public Sector Solution Template

5. To allow a user to access the Public Sector Solutions Employee Experience pre-built application. Which three permission sets need to be assigned?

A) Employee Experience Community Access
B) Public Sector Solutions User Access
C) Employee Experience for Public Sector
D) Employee Productivity Plus User Data Access
E) Employee Productivity Plus Access

Solutions: