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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. When customers have had an issue making an online purchase on the Northern Trail Outfitters (NTO) website, they submitted feedback about the quality of the service provided by the support team. MTO has listened to its customers and wants to make improvements.
How should the business analyst guide the conversation with stakeholders to identify meaningful process improvements?

A) Facilitate workshops with stakeholders to understand priorities.
B) Review support team feedback survey results with stakeholders.
C) Analyze CSAT numbers with stakeholders to identify major pain points.

2. The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?

A) The definition of done of the user story
B) The who, what, and why of the user story
C) The acceptance criteria of the user story

3. A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?

A) They can be easily prioritized and are small enough to estimate accurately.
B) They contain substantial details and focus on technical elements.
C) They are dependent on related acceptance criteria and overlap with other use cases.

4. The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?

A) As a <xyz>, I want <xyz>, so that <xyz>
B) I want <xyz>, as a <xyz>, so that <xyz>
C) I want <xyz>, so that <xyz>, for a <xyz>

5. Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

A) Email Proof
B) Single Sign-On
C) Login Link
D) 2 FA

Solutions: