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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. AnL1 support professional has receivedaProblem Management Record (PMR), and identified an Authorized Program Analysis Report (APAR). The APAR has recently been raised and a test fix is available from Level 3. The L1 support professional has guided the customer through downloading this temporary fix.
How should the L1 support professional update the PMR?
Code a Service Given (SG) for:

A) Codedefect.
B) Circumventiongiven.
C) fixtest given.
D) Installassistance for an APAR or Program Temporary Fix (PTF).

2. While working on a Problem Management Record (PMR), the L1 support professional is called to an urgent meeting. When returning from that meeting, it appears that the PMR is still dispatched. What is the correct action for the L1 support professional to take?

A) Continue to work on the PMR with no time adjustment.
B) Continue to work on the PMR and adjust time recording for the meeting.
C) Immediately requeue the PMR with no time adjustment.
D) Requeue the PMR using the "No Change" option to adjust time recording.

3. What would a L1 support professional use Really Simple Syndication (RSS) feed for?

A) to subscribe to updates from a Web page.
B) as a reliable tool for Site Services.
C) to change a Web page.
D) to program an application.

4. Which one of the following is not a service of the IBM Passport Advantage offering?

A) software maintenance and support
B) 24x7 support on all Problem Management Records (PMRs)
C) software download and licensing
D) product updates

5. When writing instructions to a customer, creating technical documentation, or updating a Problem Management (PMR), which is the best way to ensure ease of comprehension and completeness?
Utilize paragraph:

A) and screen prints.
B) and numbered items.
C) numbered items, and screen prints.
D) format only.

Solutions: