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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. In welchem ​​Prozess wird "Muster der Geschäftstätigkeit verstehen" als eine wichtige Rolle aufgeführt?

A) Erfüllung anfordern
B) Lieferantenmanagement
C) Nachfragemanagement
D) Service Desk

2. Welche der folgenden Aussagen ist korrekt?

A) Das Konfigurationsmanagementsystem ist Teil der bekannten Fehlerdatenbank
B) Das Konfigurationsverwaltungssystem ist Teil der Konfigurationsverwaltungsdatenbank
C) Das Konfigurationsmanagementsystem ist Teil des Service Knowledge Management-Systems
D) Das Service Knowledge Management-System ist Teil des Konfigurationsmanagementsystems

3. Eine effektive Service-Umstellung kann die Fähigkeit eines Service-Providers, große Mengen von was zu bewältigen, erheblich verbessern?

A) Service Level-Anfragen
B) Das Passwort wird zurückgesetzt
C) Vorfälle und Probleme
D) Änderungen und Veröffentlichungen

4. Was soll ein Service immer für Kunden liefern?

A) Anwendungen
B) Wert
C) Infrastruktur
D) Ressourcen

5. Was ist die Definition eines Alarms?

A) Ein Auditbericht, der Bereiche angibt, in denen die IT nicht den vereinbarten Verfahren entspricht
B) Eine Fehlermeldung an den Benutzer einer Anwendung
C) Ein Vorfallstyp
D) Eine Warnung, dass ein Schwellenwert erreicht wurde oder sich etwas geändert hat

Solutions: