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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. The most cost effective 24/7 way of gathering and storing customer information for an organisations customer database is by:

A) Phone communication.
B) Face-to-face communication.
C) Internet communication.
D) Written communication.

2. Good time management recommends that if you are busy and someone rings you then you should:

A) Answer the phone and ask them to ring you later at a more convenient time.
B) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
C) Answer the call and deal with it as you know you will eventually have to deal with it.
D) Ignore the phone call and let it ring.

3. There are a number of important events in customer interactions. These are called:

A) Critical moments.
B) Important customer events.
C) Key customer exchanges.
D) Key interactions.

4. A weekly planning schedule is an effective:

A) Management system.
B) Waste of time.
C) Way of looking back at the week.
D) Time management planning tool.

5. The most common time wasting activity is:

A) Excessive socialising.
B) Being indecisive.
C) Personal disorganisation.
D) Frequent interruptions.

Solutions: