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HP HP2-H82 Exam Syllabus Topics:

HP Selling HP Supplies 2019 Sample Questions:

Question 1

Which supplies customer type is represented by this description?
He/she is most likely to decide based on the price of the supplies, but still sees the value of using original HP supplies. However, he/she usually shops around for the lowest price and is not loyal to just one reseller

A. Grace the lost customer
B. Sarah the loyal HP original supplies customer
C. Ethan the switcher
B Edward the shopper

Question 2

You receive the following customer objection when you offer the original HP toner versus reman toner:
/ understand that remanufactured cartridges use their own toner and alt toner is the same so it doesn't realty matter.
Which technology should you mention in your response to explain that not all toner is the same?

A. anti-fraud technology
B. print gauge technology
C. ColorSphere 3 and precision black toner
D. page maximizer

Question 3

You are delivering your message of original HP versus non-original HP and you want to make your customer aware the best way to accomplish this?

A. by explaining the HP ink technologies in detail
B. by sending them the ink tests done by HP at the HP test center
C. by letting your customer use non-HP first and after they have an issue, switch them back to original HP
D. by focusing on the tests done by Buyers Lab and Spencer Labs

Solutions: