EXIN ITILSC-SOA日本語 Value Pack (Frequently Bought Together)

Refer to Scenario
An IT services company has been providing hosted and managed IT services to a number of major customers for over 20 years. It has invested heavily in ITIL-based service management processes over the last five years, which has resulted in an increase in the quality of the IT services and an increase in customer satisfaction with the services. This activity has led to a significant growth in the number of customers that the company serves.
The company has implemented all of the service design, service transition and service operation processes to some extent, and is now developing other processes based on ITIL service strategy. As a result of this latest activity they have recognized that their existing service management tool is limited in its ability to support several existing processes, and all of the planned new ones. The supplier of the existing tool is reducing its investment in future development of the tool and is, therefore, unwilling to commit to any additional new facilities or functionality. This has now become an issue for the company and, as a result, they are looking to replace the existing tool with a more comprehensive alternative.
The company plans to develop a requirements specification for the replacement tool and is redwing the areas that need to be considered, including its deployment throughout the organization. The budget for the new tool is limited, therefore it is essential that the new tool can be implemented and used as quickly as possible in order to obtain maximum return on investment (ROI).
Which one of the following options provides the BEST description of the areas that should be addressed by the requirements specification for the new tool?

• A. The utility and warranty of the new tool
  The conformance of the tool to international open standards
  The planned use of the tool within the organization, together with the type and number of licenses required for its deployment The timing of the deployment and the associated tool training and education.
• B. The utility and warranty, and service acceptance criteria of the new tool The ability to customize the tool to the organization's requirements The number of potential users of the tool together with the number of licenses and their geographical locations required for its deployment The timing of the deployment and the associated tool documentation.
• C. The utility and warranty, and service acceptance criteria of the new tool The ability to migrate data from existing tools and to integrate with other tools The planned use of the tool within the organization, together with the type and number of licenses required for its deployment The type and timing of the deployment and the associated tool training and education.
• D. The usability and functionality of the new tool
  The ability to customize the tool to the organization's requirements
  The planned use of the tool within the organization, together with the number of customers and users of the services and their geographical locations The plans for the deployment and the associated documentation needed for the tool.

シナリオ
ITサービス会社は多くの顧客にITサービスを提供しています。同社は過去3年間で急速に成長し、顧客のニーズを満たすサービスを提供し続けるためにサービス管理プロセスを実装する必要性を認識しています。サービス管理実装プロジェクトは1年前に設立され、現在、サービスレベル管理やサービスカタログ管理を含むほとんどのプロセスが実施されています。さらに、ビジネスリレーションシップマネージャーが割り当てられています。
新しい顧客を引き込む機会が生まれ、それは非常に大きな契約につながる可能性があります。潜在的な顧客との連絡が行われ、会議が手配されました。これらのプロセスが新しい顧客を引き付けるために使用されるのはこれが初めてであり、ITサービスマネージャーは関係者全員が彼らの役割を明確にしていることを確認したいと考えています。
シナリオを参照してください
次のオプションのどれが、サービスレベルマネージャー、サービスカタログマネージャー、およびビジネスリレーションシップマネージャーに責任を正しく割り当てますか？
責任：

• A. Service catalogue manager - 1, 8, 9
  Service level manager - 2, 3, 5, 7, 10
  Business relationship manager- 4, 6
• B. Service catalogue manager - 1, 7
  Service level manager - 3, 4, 6, 8, 10
  Business relationship manager- 2, 5, 9
• C. Service catalogue manager - 3, 7, 8, 9
  Service level manager - 1, 2, 4
  Business relationship manager- 5, 6, 10
• D. Service catalogue manager - 1, 8
  Service level manager - 2, 3, 5, 9
  Business relationship manager- 4, 6, 7, 10