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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?

A) 変更管理
B) 可用性管理
C) インシデント管理
D) 問題管理

2. 現在および将来の両方で、利用可能な処理能力の供給がビジネスの需要に確実に適合するようにするという目的を持っているプロセスはどれですか?

A) 可用性管理
B) キャパシティ管理財務
C) IT サービスの管理
D) IT サービス継続性管理

3. 問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?

A) インシデントの反復発生を防止するため
B) 容量データベースに入力を提供します。
C) サービスの正しいユーザーに請求できるようにするため
D) 経営陣に報告できるようにするため

4. 多くの組織では、管理タスクまたはその一部がサードパーティによって実行されます。これらの当事者との間で合意が形成され、契約書で表現されます。
これらの契約は何と呼ばれますか?

A) サービス契約
B) 契約の基礎となる
C) サービス レベル アグリーメント (SLA)
D) 運用レベルの契約

5. 明確に定義されたプロセス構造には何を含める必要がありますか?

A) 統計的サポート
B) 機能
C) 期待される結果
D) タイムライン

Solutions: