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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. You're a Workspace Admin on the Slack Business+ plan. Your company, Hurricane Inc., recently acquired another company, Tidepool Ltd., that uses the Slack Pro plan. You need to consolidate Tidepool's Slack workspace into Hurricane's workspace.
What is the best option for moving Tidepool's channels?
(Select the best answer.)

A) Copy all of Tidepool's channels into Hurricane's workspace using Copy Channels on the Channel Management page.
B) Create new channels in Hurricane's workspace to mirror the channels in Tidepool's workspace.
C) Use the Move Channels page in the admin dashboard to move channels to Hurricane's workspace.
D) Export all public channels from Tidepool's Pro workspace, then import them into Hurricane's Business workspace.

2. You will be managing a new product launch and have just been assigned a new team of 12 members.
You need to introduce yourself and the project scope.
What should you do?
(Select the best answer.)

A) Create a new public channel for the project, invite the team members, and introduce yourself and the project scope.
B) Create a new private channel for the project, invite the team members, and introduce yourself and the project scope.
C) Start a direct message (DM) with each member individually, introducing yourself and the project scope.
D) Start a group direct message (group DM) with the members on the team introducing yourself and the project scope.

3. An IT administrator at Watch Corp is responsible for launching Slack to the company. The security team has outlined the importance of keeping all applications on all devices updated to the latest version.
How should the IT administrator roll out Slack?

A) Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.
B) Send an announcement to the company, communicating the steps for how to download and update the Slack app, and outlining why it is important for the security team.
C) Propose that users only use Slack in a browser, so employees only have to worry about updating their browser.
D) Install the Slack Desktop App to all of their employees' machines, disabling automatic updates.

4. You're an Org Admin responsible for managing your organization's three workspaces grouped by business vertical.
Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.
Given these business requirements, what is the best way to manage requests to create new workspaces?

A) Route workspace requests from an org-wide help channel to a private admin-only channel where admins can review business rationale of requests.
B) Do not allow end users to request new workspaces; instead, encourage them to create more channels.
C) Review, collaborate, approve, and reject workspace requests in one public, searchable channel.
D) Encourage end users to create new workspaces themselves, then link the workspace URL to your organization via domain claiming.

5. You work with a team of developers who are responsible for creating a custom ticketing app at your organization.
What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?

A) Encourage the developer team to use Workflow Builder to automate ticketing instead of creating a custom app.
B) Add the SMEs as internal app collaborators so they can directly manage the app's settings.
C) Promote the SMEs to Org Admin so they can manage the custom app as well as all other apps installed at your organization.
D) Create a channel where the SMEs can submit suggested changes, and Org Admins can review and decide whether to apply the suggestions.

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