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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) Dial Plan Range
B) ACCCM Location(s), CM and the Organization Chart
C) ACCCM Supervisor, Administrator and users
D) Active Directory Logins

2. A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)

A) MessageQueuing
B) WebDAV Publishing
C) enable Network DTC access
D) ActiveServerPages
E) ASP CGI

3. A customer with Avaya Contact Center Control Manager (ACCCM) would like to Share employee information with a third party application. They want to include an e-mail address and building information, such as floor and office number. When they attempt to configure the employees user profiles, they do not see the user defined fields in which to enter the information.
Which statement describes the configuration requited to meet the customer's needs?

A) Check Export to External Systems on the user's profiles.
B) Check Export to External Systems at the system parameter level.
C) Enable UDFon eachuser'sprofile.
D) Enable UDFthe system parameterlevel.

4. What arc three advantages of the Audit Server? (Choose three.)

A) the ability to rollback the CM administration
B) the ability to schedule delayed saves during maintenance hours
C) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
D) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
E) unlimited database entries
F) auditing to a single field level

5. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account- During installation the customer receives the message in the exhibit.

How can this error be resolved?

A) Give the logged in user full control of the C:\temp directory.
B) Give the logged in user full control of the C:\ directory.
C) Right click on the ACCCM <release>.exe (example: ACCCM 6.3.l.exe) and select"run as administrator".
D) Right click on the ACCCM <release>.exe and change permissions to full control for the logged in user.

Solutions: