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CIPS Operations Management Sample Questions:

1. Where a company produces many different but similar products, what is this dimension known as?

A) low variation
B) high variation
C) low variety
D) high variety

2. Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?

A) The booking process is very slow and doesn't meet customer expectations
B) customers are twice as likely to recommend the dentist if they had a positive experience
C) there is a gap between the service expected by customers and the service delivered
D) 80% of complaints are caused by 20% of the dentists

3. The Public Sector only provides Services not Goods. Is this TRUE?

A) no- the public sector may provide goods as well as services
B) yes- the private sector is responsible for the production of goods, whereas services can be provided either by the public or private sector
C) yes- the public sector provides services such as education and health care
D) no- the public sector provides goods rather than services

4. There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 5?

A) variety
B) volume
C) variation
D) visibility

5. Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

A) environmental impact
B) ethical considerations
C) costs of raw materials
D) customer emotions

Solutions: