[2026] Pass Key features of Advanced-Administrator Course with Updated 224 Questions
Advanced-Administrator Sample Practice Exam Questions 2026 Updated Verified
Salesforce Advanced-Administrator certification exam is designed for professionals who possess extensive knowledge and experience in Salesforce administration. Salesforce Certified Advanced Administrator certification exam is considered the next level for Salesforce Certified Administrators who want to further develop their skills and knowledge in the Salesforce platform.
NEW QUESTION # 19
Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?
- A. Set up and configure Entitlement Process to design timelines and track issue resolution.
- B. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
- C. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
- D. Expose the Service Contracts object in the Service Console for an agent to view when working a case.
Answer: A
NEW QUESTION # 20
Recruiters at universal containers wants to associate positions with their related job applications using two custom objects position and job application. a job application must always have a related position. if a position is deleted, the corresponding job applications are deleted.
what type of object relation ship will meet this requirement?
- A. Hierarchical
- B. junction
- C. Master detail
- D. Lookup
Answer: C
NEW QUESTION # 21
SFB Industries operates in a highly regulated industry. Recently a key bit of information has been changed from a customers record. How can this be audited in the future?
- A. Debug Logs
- B. Login History
- C. Field History Tracking
- D. Setup Audit Trail
Answer: C
NEW QUESTION # 22
Which of these steps should take place before setting a List Price for a Product? Choose two answers.
- A. Update all items in the Standard Price Book.
- B. Update all items in the Custom Price Book.
- C. Specify a Quantity or Revenue Schedule.
- D. Define the Product's Standard Price.
- E. Create the Product
Answer: D,E
NEW QUESTION # 23
Which three fields should be used as filter criteria? Choose 3 answers
- A. A picklist field that designates the county of the listing.
- B. A multi-select picklist field that designates features of the listing.
- C. A formula field that calculates a price for the listing.
- D. A number field that designates the square footage of the listing.
- E. A phone field that provides the full phone number of the seller.
Answer: A,D,E
Explanation:
A phone field that provides the full phone number of the seller, a number field that designates the square footage of the listing, and a picklist field that designates the county of the listing should be used as filter criteria because they are fields that can be used to narrow down the report results based on specific values or ranges. A multi-select picklist field that designates features of the listing and a formula field that calculates a price for the listing should not be used as filter criteria because they are fields that cannot be filtered on in reports. References: https://help.salesforce.com/s/articleView?id=sf.reports_filtering.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.reports_fields_unavailable.htm&type=5
NEW QUESTION # 24
An administrator at Clod Kicks has build a flow that delivers status update email to customers. Recently, there's been an increasae in support cases from customers reporting they had not received the email.
Where should the administrator look to investigate the issue?
- A. Email Logs
- B. Paused Flow Interviews
- C. Setup Audit Trail
- D. Process Automation Setting
Answer: A
Explanation:
Email logs are files that provide information about email delivery and activity in your Salesforce org. Email logs contain details such as sender, recipient, subject, date, status, error code, and more for each email sent or received within a specified time range. You can use email logs to investigate issues with email delivery or performance in your org. In this case, you can use email logs to check if the status update emails were sent successfully or if there were any errors or failures. References: https://help.salesforce.com/s/articleView?id=sf.
email_logs.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.email_logs_format.htm&type=5
NEW QUESTION # 25
James, a recruiting manager, needs a picklistfield implemented on the Position object by the end of the week. Matt, the system administrator, is too busy to fulfill the requirement.
What should Matt do to prevent this from happening again?* (1 Point)
- A. Make James a delegated administrator for the Position object
- B. Change the organization-wide defaults for the Position Object to Public Read/Write
- C. Make James a delegated administrator for the Recruiting app
- D. Assign James the "Modify All Data" permission set
Answer: A
NEW QUESTION # 26
To create a large number of Salesforce user accounts from a CSV import file, you can use ________ to perform the import.
Select one:
- A. Data Loader
- B. Excel
- C. Data Import Wizard
- D. Bitlocker
Answer: A
Explanation:
NOTES:
Data Loader does allow you to import users, you cannot import users with the Data Import Wizard.
NEW QUESTION # 27
How should an administrator accomplish this?
- A. Write record-triggered ftews whenever Room records are related, modified, or deleted.
- B. Configure a ral-up summary field on Equipment.
- C. Create a roll-up summary field on Room.
- D. Make record-triggered flows whenever Equipment records are created, modified or deleted.
Answer: D
Explanation:
A roll-up summary field is a type of field that calculates values from related records and displays them on the parent record. A roll-up summary field can be used to count, sum, min, or max values from child records. You can create a roll-up summary field on an object that has a master-detail relationship with another object. In this case, you can create a roll-up summary field on Room that counts the number of Equipment records related to it. References: https://help.salesforce.com/s/articleView?id=sf.
fields_about_roll_up_summary_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fields_defining_field_types.htm&type=5
NEW QUESTION # 28
Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have Issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan.
What should the administrator do to help manage the plan?
- A. Create a support process for the maintenance plan.
- B. Use Flow to automatically create and assign entitlements.
- C. Ensure milestones are in place for the maintenance plan.
- D. Set up and configure entitlement templates.
Answer: D
Explanation:
Explanation
Entitlement templates are a way to automatically create and associate entitlements with products or service contracts. They can help simplify the management of entitlements and ensure that customers receive the correct level of service. Entitlement templates can also be used to define service levels, milestones, and entitlement processes for different types of products or service contracts.
NEW QUESTION # 29
Ursa Major Solar allows accounts to apply for loans to purchase solar panrts. Financial information will be stored in a custom object. Only finance team members should see the related financial information about the account.
What kind of field should the administrator create in the custom object?
- A. Master-Detail Reiatic
- B. External Relationship
- C. Lookup Relationship
- D. Hierarchical Relationship
Answer: C
Explanation:
A lookup relationship is a type of field that links one object to another object. It allows you to access related data from another object and display it on a record page. A lookup relationship can be used to link the custom object that stores financial information to the Account object, so that only finance team members can see the related financial information about the account. References:
https://help.salesforce.com/s/articleView?id=sf.relationships_lookup.htm&type=5
NEW QUESTION # 30
What are two considerations when setting up Salesforce CRM Content? (Choose two.)
- A. An approval process can ensure that all product-related content is reviewed.
- B. A validation rule can ensure a description is required for all contributed content.
- C. The content type determines which fields appear on the Content Detail page layout.
- D. The library type determines the size of files that can be contributed to content.
Answer: C,D
Explanation:
Explanation/Reference:
NEW QUESTION # 31
What permission is needed if you need to merge accounts with related opportunities and cases.
- A. Delete on Account, Edit on Opportunity and Cases.
- B. Edit on Account, Edit and Delete on opportunities.
- C. Delete and Edit on Account, edit on opportunities
- D. Edit and Delete on Account, Edit on Opportunity and Cases
Answer: D
NEW QUESTION # 32
Universal Containers wants to allow its customers to submit support requests across multiple channels. How can this be accomplished with Salesforce? Choose 2 answers
- A. Expose the case feeds option on the company's website
- B. Create a Live Agent chat button on the company website
- C. Enable Chatter Answers in the company's Customer Community
- D. Enable the Service Cloud console app on the company website
Answer: B,C
NEW QUESTION # 33
How can someone be an owner of a records of ACCOUNT without being a record creator?
- A. User is Member of Queue
- B. User is member of Account Team
- C. User is above the owner in the role hierarchy
Answer: C
NEW QUESTION # 34
How should an administrator ensure article managers use specified values tor custom article fields?
- A. Create a formula field on the article.
- B. Require a field on the page layout.
- C. Create different record types for different requirements.
- D. Use field dependencies on record types.
Answer: A
NEW QUESTION # 35
A sales rep needs to help cross-sell an opportunity but is unable to make updates on the record or update the opportunity team.
Which two options would be required for a sales rep to add a rep to the opportunity team?
Choose 2 answers
- A. Transferred ownership of the Account to the sales rep
- B. A permission with Edit access on the Account object
- C. Transferred ownership of the Opportunity to the sales rep
- D. A role above the Opportunity owner in the role hierarchy
Answer: B,D
NEW QUESTION # 36
AW Computing is conducting an audit and wants to understand how many objects have been shared as public externally.
which tool should the administrator use to quickly obtain this details?
- A. Security Health Check
- B. Session Security Settings
- C. Object Manager
- D. Setup Audit Trail
Answer: A
Explanation:
The Security Health Check tool in Salesforce provides a detailed overview of an organization's security posture, which includes information on how objects are shared externally. This tool is particularly useful for administrators who need to review and assess various security configurations, including the visibility of objects to external users.
* Security Health Check:
* This tool helps administrators quickly identify and manage risks related to security settings, including those pertaining to data sharing externally.
* By using Health Check, administrators can access a report that shows the sharing settings of objects, allowing them to confirm if any objects have been shared as "Public" externally, which is crucial during an audit.
* It provides insights into high-risk settings and areas where the configuration does not align with Salesforce security best practices, such as public access levels.
* Use Case:
* For an audit focused on understanding external access to objects, Security Health Check is the most appropriate choice because it gives a quick snapshot of how data sharing settings compare against Salesforce's recommended security baseline.
* This can help AW Computing immediately identify which objects have broader public access than desired, addressing potential security vulnerabilities.
Incorrect options:
* Setup Audit Trail: This tool tracks configuration changes within Salesforce over time, but it does not provide specific details about data sharing settings or external visibility of objects.
* Session Security Settings: These settings control session policies and timeouts but are not related to object sharing or external visibility.
* Object Manager: While Object Manager allows administrators to configure object-specific settings, it does not provide an overall view or quick audit of external sharing configurations.
Reference: Salesforce documentation highlights that the Security Health Check tool is designed for comprehensive security assessments, including the review of public data exposure and external sharing settings.
NEW QUESTION # 37
An administrator has a request to write a report listing accounts that have sales from this year and that have a completed activity in the last 30 days.
What reporting feature should the administrator employ to provide only the list of accounts, without listing the details of the opportunities?
- A. Filter Logic
- B. Cross-Filter
- C. Summary Report
- D. Joined Report
Answer: B
Explanation:
A cross-filter lets you filter records based on related objects and their fields. For example, you can filter accounts that have at least one opportunity from this year and at least one completed activity in the last 30 days. References: https://help.salesforce.com/s/articleView?id=sf.reports_cross_filters.htm&type=5
NEW QUESTION # 38
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