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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A) Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
B) Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
C) Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
D) Ensure platform events mode is enabled

2. ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A) Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
B) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
C) Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
D) Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence

3. ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.

A) Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
B) Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
C) Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
D) Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.

4. UC have completed migration into developer org. Now they are using partial copy sandbox. What are the two reason why consultant should recommend doing a full data load in full copy sandbox before production load?

A) To understand how long, the data load in production should take
B) To identify the data error that was not surfaced during testing with subset of data
C) To identify the risk of hitting governor limit with the production load
D) To identify the metadata related error not previously seen with a subset of data

5. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) History of subscription updates and traceability
B) Service Continuity
C) Migrating in/out from bundle offer
D) Customer can choose their plan from all pricing books.
E) Supported by digital commerce API

Solutions: