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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

A) Prioritization matrix
B) Criteria scorecard
C) Business model canvas

2. Cloud Kicks learns that some website visitors, especially those who can't see high-contrast color palettes, do not convert into customers.
What should the strategy designer do to solve for this accessibility challenge"?

A) Ideate marketing concepts to reach new audiences.
B) Invite users to co-create as accessibility experts.
C) Conduct an empathy workshop to understand the audience.

3. An online retailer developing a new sales strategy that releases a new, limited time promotion every 10 minutes to keep shoppers engaged.
The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around addiction.
Which strategy should be used to bring potential issues to light?

A) Design a workshop for the team to slow down and think through the potential consequences of
B) Create a provocative presentation showing how strategies like these will lead to unhealthy
C) Release the project as intended knowing customer feedback will force the concerns to be

4. Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.
Which types of outcomes should result from a Consequence Scanning workshop"?

A) Issues to stop, start, or continue
B) Issues to accept, object., or withhold
C) Issues to act on, influence, or monitor

5. A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research-backed process to increase team members' understanding and alignment of UX efforts.
What should be the steps taken to achieve this goal?

A) Define, Design, Deploy
B) Hypothesize, Empathize, Optimize
C) Gather, Envision, Plan

Solutions: