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IBM 000-586 Exam Syllabus Topics:

IBM Case Manager V5.1 Sample Questions:

1. A solution designer would like to use a FileNet eform to add a case in ICM. The form template has already been created in the eforms designer. Which step(s) need to be performed to make this form available to add a case?

A) Check in the form template of type Document class using WorkplaceXT; Configure the Case Form Widget in the Add Case Form page with this version series ID of the checked in form template.
B) Check in the form template of type ITXFormTemplate class using WorkplaceXT; Configure the Case Form Widget in the Add Case Form page with this version series ID of the checked in form template.
C) Check in the form template of type ITXFormTemplate class using WorkplaceXT.
D) Check in the form template of type Document class using WorkplaceXT.

2. Which statement best describes Case Analyzer reporting?

A) It contains out of the box reports for both active and completed cases.
B) It contains out of the box reports that are limited to completed cases.
C) No out of the box reports are supplied.
D) It contains out of the box reports that are limited to active cases.

3. A user in the customer_interactions project area has created two solutions, Sol1 and Sol2. The user is transferred to the credit_card_investigations project area. What happens to Sol1 and Sol2?

A) Sol1 and Sol2 are deleted.
B) Sol1 and Sol2 are moved to orphaned_solutions project area.
C) Sol1 and Sol2 are moved to credit_card_investigations project area.
D) Sol1 and Sol2 remain in customer_interactions project area.

4. Content Analytics is used to analyze the structured and unstructured contents of cases to identify actionable insights. What are two examples of unstructured content? (Choose two.)

A) Case Documents
B) Solution custom attributes
C) Date the case was opened
D) Case Comments
E) Case ID

5. A case worker would like to send an instant announcement to other case workers in the IBM Case Manager environment. How can this be done?

A) By adding a comment to the case.
B) By creating a case with the announcement as a property.
C) By using the external email system.
D) By using the IBM Sametime integrated feature.

Solutions: