IBM Case Manager V5.1 : 000-586

  • Exam Code: 000-586
  • Exam Name: IBM Case Manager V5.1
  • Updated: Jul 20, 2026     Q & A: 132 Questions and Answers

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IBM 000-586 Exam Syllabus Topics:

SectionObjectives
Topic 1: IBM Case Manager Overview- IBM Case Manager Architecture
  • 1. ICM components and services
    • 2. Content Engine and Process Engine integration
      - Case Management Concepts
      • 1. Case properties and data model
        • 2. Case lifecycle and case structure
          Topic 2: Integration and APIs- REST and API integration
          • 1. Case creation via services
            • 2. External application integration with ICM APIs
              - Enterprise integration
              • 1. Content repository integration
                • 2. Workflow and BPM integration
                  Topic 3: Administration and Deployment- System configuration
                  • 1. Environment setup
                    • 2. Security configuration
                      - Deployment and maintenance
                      • 1. Solution deployment lifecycle
                        • 2. Monitoring and troubleshooting
                          Topic 4: Solution Design and Development- Solution design principles
                          • 1. Solution templates and case types
                            • 2. Case activities and tasks
                              - User interface configuration
                              • 1. Work areas and widgets
                                • 2. Workplace XT / Case Manager Builder usage

                                  IBM Case Manager V5.1 Sample Questions:

                                  1. A solution designer is given the following integration requirements for an ICM solution: 1. An external application will create cases using the ICM API 2. The external application will use a REST based API to integrate with ICM 3. The external application only accepts responses formatted as Json Which API should the solution designer recommend?

                                  A) Process Engine REST API (P8BPMREST)
                                  B) IBM Case Manager REST API (CASEREST)
                                  C) IBM Content Management Interoperability Services (CMIS) for FileNet Content Engine with REST binding
                                  D) IBM Content Management Interoperability Services (CMIS) for FileNet Content Engine with SOAP binding


                                  2. How do you secure specific types of cases to specific users and groups?

                                  A) Use the CE REST API after the case is launched to assign users to the case object's ACL.
                                  B) Use FEM to set the default instance security of the case folder class.
                                  C) Create a system task in Case Builder to set the default security on the case type.
                                  D) Use Process Configuration Console to adapt the case security instance.


                                  3. Which tool is used to register External Data Services (EDS) with IBM Case Manager?

                                  A) Filenet Enterprise Manager
                                  B) Workplace XT
                                  C) IBM Case Manager Administration Client
                                  D) Filenet Deployment Manager


                                  4. What is one reason to use IBM Forms over FileNet eForms within the context of an ICM Solution?

                                  A) IBM Forms is more tightly integrated with ICM.
                                  B) The ability to use EDS (Extended Data Services) within ICM.
                                  C) The ability to use JavaScript to enhance the form.
                                  D) The ability to use multiple Digital Signature methods.


                                  5. If you want to display information about a single data point in relation to a series of data points, you should use which type of dashboard object?

                                  A) Table
                                  B) Chart
                                  C) Indicator
                                  D) Navigation Bar


                                  Solutions:

                                  Question # 1
                                  Answer: B
                                  Question # 2
                                  Answer: B
                                  Question # 3
                                  Answer: C
                                  Question # 4
                                  Answer: D
                                  Question # 5
                                  Answer: C

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