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Avaya 74970X exam dumps : Avaya Oceana® Solution Support Exam
- Exam Code: 74970X
- Exam Name: Avaya Oceana® Solution Support Exam
- Updated: Nov 05, 2026 Q & A: 68 Questions and Answers
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About Avaya 74970X Exam
Tough exams aren't passed on motivation alone. The 74970X exam demands material that actually matches it, and PracticeTorrent's Avaya Oceana® Solution Support questions are maintained against the live 2026 exam by professional IT specialists.
Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Exam Price: | $125 USD |
| Available Languages: | English |
| Passing Score: | 70% |
| Real Exam Qty: | 60-68 |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice |
| Recommended Training: | Avaya Oceana Solution Support Training |
| Exam Registration: | Pearson VUE Avaya Learning |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Hands-on experience with Avaya Oceana, familiarity with Avaya Aura components; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Oceana Solution Overview | 20% | - Interoperability with Avaya Aura - Architecture and core components - System interfaces and workflows |
| Topic 2: Troubleshooting Avaya Oceana Core | 30% | - Breeze, ACM, AAEP and licensing issues - Log analysis and tracing tools - Monitor Portal and diagnostics |
| Topic 3: Channel and Workspace Troubleshooting | 25% | - End-to-end tracing and resolution - Voice, Email, Webchat, SMS channels - Oceana IX Workspaces and agent tools |
| Topic 4: Integration and Best Practices | 10% | - Support methodologies - Known issues and resolution guidelines |
| Topic 5: Maintenance and Administration | 15% | - Omnichannel DataStore management - Health checks and routine operations - Backup and restore procedures |
Avaya Oceana® Solution Support: FAQ for Candidates
The Avaya Oceana® Solution Support is one of Avaya's influential certification exams — pass it and you earn the Avaya Certified Support Specialist (ACSS) certification (Specialist level). Among IT workers it's a popular way to prove professional knowledge in the field.
Yes — download the free 74970X demo and judge the question quality with your own eyes before paying. Every purchase then includes 365 days of free updates, and an expired update period can be extended at 50% off.
Recommended: Hands-on experience with Avaya Oceana, familiarity with Avaya Aura components; no mandatory prerequisite exam Because these requirements change over time, double-check the current criteria on the official exam page (official 74970X exam information) before you book.
The vendor recommends:
Training is a solid foundation — but practice is the proof. Follow up any course with the 74970X practice questions from PracticeTorrent to see whether you're truly exam-ready.
Register through the vendor's official channels:
The exam is offered Online proctored or onsite at Pearson VUE test centers — pick what suits you when you book.
60-68 questions inside 90 minutes. The hidden skill here is pacing: know your per-question budget, skip and return rather than stall, and rehearse with the PracticeTorrent online test engine — you can set the timer yourself to mimic real exam pressure, on any device, whenever spare time appears.
Delivery is instant — after successful payment, our system automatically emails the product to your mailbox within a minute, with download access right away and no installation limits; contact our 24/7 customer assistance if 2 hours pass with nothing. If you fail: take the corresponding 74970X exam within 60 days of purchase and submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — the full refund is processed within 7 days. Exclusions: exams taken within 3 days of purchase, name mismatches between candidate and payer, and free or expired products. Or exchange for two equal-value exam products free, keeping your updates.
The official Avaya Oceana® Solution Support blueprint contains 5 domains, including Maintenance and Administration (15%), Troubleshooting Avaya Oceana Core (30%), Channel and Workspace Troubleshooting (25%). The weightings tell you where the exam's points live — allocate your spare time to match. The complete outline above has every domain and subtopic.
You'll need 70% to pass, and the official fee is $125 USD per attempt — every retake bills the full amount again. Practicing with the 68 questions from PracticeTorrent until your scores are consistently comfortable is how you pay that fee once.
Avaya Oceana® Solution Support Sample Questions:
Question #1
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?
- A. \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe
- B. \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
- C. \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
- D. \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
Correct Answer: D 🗳️
Question #2
For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?
- A. WorkRequestID=CustomerID=UClD=ContactID
- B. WorkRequestID=ContextStoreID-UCID=ContactID
- C. WorkRequestID=RouteRequestID=ContactID
- D. WorkReque$tID=ContextStoreID and ContactlD=UClD
Correct Answer: B 🗳️
Question #3
Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)
- A. Customer ID
- B. Work Request Id
- C. Work flow Type
- D. Agent ID
- E. Attributes
Correct Answer: A,D,E 🗳️
Question #4
When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?
- A. Check if you get a PING response from Avaya Control Manager Server from Web Server.
- B. Verify If you can launch the Omnichannel Administration Utility successfully.
- C. Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
- D. Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
Correct Answer: D 🗳️
Question #5
When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?
- A. Active New Service State
- B. Block New Service State
- C. Deny New Service State
- D. Accept New Service State
Correct Answer: A 🗳️
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