Avaya Oceana® Solution Support : 74970X

  • Exam Code: 74970X
  • Exam Name: Avaya Oceana® Solution Support Exam
  • Updated: Oct 09, 2026     Q & A: 68 Questions and Answers

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About Avaya 74970X Exam

Reading study notes is one thing; sitting a timed exam is another. PracticeTorrent's desktop and online test engines recreate the pressure of the 74970X testing environment, so the Avaya Oceana® Solution Support exam feels familiar long before exam day arrives.

Avaya 74970X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Oceana® Solution Support Exam
Exam Number:74970X
Related Certifications:Avaya Oceana Solution Design
Avaya Oceana Solution Integration
Available Languages:English
Real Exam Qty:70 (approx.)
Exam Format:Scenario-based questions, Multiple Choice
Recommended Training:Avaya official training and certification paths
Exam Registration:Avaya Learning Portal
Sample Questions:Free Download 74970X exam dumps pdf
Exam Way:Computer-based exam (online proctored or test center, depending on region)
Pre Condition:Recommended: familiarity with Avaya contact center solutions and related Avaya Oceana architecture concepts.
Official Syllabus URL:https://www.avaya-learning.com/

Avaya 74970X Exam Syllabus Topics:

SectionObjectives
Channel and Interaction Management- Omnichannel handling
  • 1. Routing policies and rules
    • 2. Voice and digital channels
      Operations and Maintenance- Monitoring and troubleshooting
      • 1. Log analysis and diagnostics
        • 2. Fault resolution procedures
          Installation and Configuration- System setup and deployment
          • 1. Environment prerequisites
            • 2. Integration with Avaya Aura components
              Avaya Oceana Architecture- Core components and services
              • 1. Interaction control and routing
                • 2. Oceana orchestration layer

                  Avaya 74970X Exam FAQ — What Candidates Ask Most

                  The 74970X exam is the official Avaya exam for Avaya Oceana® Solution Support. Passing it earns you the Avaya Oceana® Solution Support credential, which sits at the Professional level. It is also connected to Avaya Oceana Solution Integration, Avaya Oceana Solution Design, so what you learn carries over if you plan to pursue those paths as well. Employers treat the certification as verified proof of skill, which is why structured preparation with PracticeTorrent's practice questions pays off.

                  Recommended: familiarity with Avaya contact center solutions and related Avaya Oceana architecture concepts. Eligibility details can change, so before you register, confirm the current requirements on the official exam page: https://www.avaya-learning.com/.

                  You can book the 74970X exam through the official registration channels below:

                  Exam delivery method: Computer-based exam (online proctored or test center, depending on region).

                  Avaya points candidates to the following official training options:

                  Once the coursework has built your foundation, the fastest way to turn theory into exam readiness is drilling with PracticeTorrent's 68 practice questions for the Avaya Oceana® Solution Support exam.

                  Yes. PracticeTorrent offers a free PDF demo of the Avaya Oceana® Solution Support practice questions on the samples page, so you can judge the format and quality yourself before paying anything. Every purchase also includes 365 days of free updates, and after the product expires you can extend the update service at a 50% discount from within your member zone.

                  If you take the corresponding exam within 60 days of purchase and do not pass, PracticeTorrent backs you with a 100% money-back guarantee. To claim it, submit a scanned copy of your exam enrollment slip together with your official Score Report PDF within 2 days of the exam, and the refund is processed within 7 days. The guarantee does not apply to attempts made within the first 3 days after purchase, to products downloaded without actually sitting the exam, or to free materials and expired orders, and the candidate name must match the payer's name. If you would rather have study material than money, you can instead exchange for two additional exam products of equal value, free of charge, while keeping the update service on your original purchase. Delivery itself is instant: your download is available right after payment and a copy reaches your mailbox within one minute — if nothing arrives within 2 hours, contact customer service. You may install the product on as many computers as you need.

                  The official Avaya Oceana® Solution Support blueprint is organized into 4 domains. The leading areas are:

                  • Channel and Interaction Management
                  • Avaya Oceana Architecture
                  • Operations and Maintenance

                  For the complete domain-by-domain breakdown with every subtopic, see the Exam Topics outline above.

                  Avaya Oceana® Solution Support Sample Questions:

                  Question #1

                  A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
                  cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

                  • A. Redeploy CSC Service and reboot Oceana Cluster 1.
                  • B. Match the correct CSC user password In AES and CSC service.
                  • C. Reboot the AES server and re deploy CSC service.
                  • D. Change the CSC user password in AES server and reboot AES.
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

                  Question #2

                  Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

                  • A. Unified Agent Controller (UAC)
                  • B. Unified Collaboration Model (UCM)
                  • C. Unified Collaboration Administration (UCA)
                  • D. Call Server Connector (CSC)
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

                  Question #3

                  Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
                  2018-02-21 11:21:21,549 [Pool-pool-4-thread-1] INFO AsyncHttpClient [adapter-pu-1]
                  [M:sendEvent] [T:]. Send request to
                  [http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header attributes [(family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-MyAKSJny6A, Version=1.0)], body [RouteContactEvent
                  [,id=UGZQRVhJNHhTaGlycXQyQThFN2VJdw==_,ip=135.122.104.77,wr=pfpEXI4xShmrqt2A8 E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,ch=ShortMessageService,rrId=f785b56c-364f-4acf-9620-b723a6ca43c6,r outAddr=,wfType=ROUTE_CONTACT_SMS,reason=DEFAULT]] What is the Work Request ID in the log message?

                  • A. UGZQRVhJNHhTaGlycXQYQThFN2VJdw
                  • B. PfPex14xShrmrqt2A8E7eIw
                  • C. Eke6 qw3S2K-NyAKSJny6A
                  • D. f785b56c-364f-4acf-9620-b723a6ca43c6
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

                  Question #4

                  Which credentials does Avaya Oceana Workspaces use for Agent login?

                  • A. Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
                  • B. Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
                  • C. Avaya Breeze Authorization Service and LDAP as Authentication Authority
                  • D. Avaya Breeze Authorization Service and Avaya Communication Manager extension and password
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

                  Question #5

                  A customer has performed the backup operation for Avaya Oceana solution.
                  Where can you see the backup of UCA Store service that has been completed 100%?

                  • A. In the System Manager on the Cluster Administration under Backup and Restore Job Status
                  • B. In the System Manager on the Server Administration under Backup and Restore Job Status
                  • C. In the System Manager on the Server Management
                  • D. In the System Manager on the Avaya Breeze
                  Reveal Solution  Discussion  0

                  Correct Answer: B  🗳️

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