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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. How is it possible to extend IBM Tivoli Application Dependency Discovery Manager (TADDM) sensors to discover custom components?

A) Perform field customizations using the database configuration application.
B) Deploy additional agents which can be downloaded from the Integrated Service Management Library.
C) Read an existing data source such as a spreadsheet or file using the Tivoli Data Loader.
D) Use the TADDM Custom Server Extension.

2. Which technique is used to classify how well a product or solution meets IT asset and service management requirements?

A) SWOT analysis
B) architecture analysis
C) business process analysis
D) gap analysis

3. What are three types of changes in the Changes application? (Choose three.)

A) Emergency Change
B) Planned Change
C) Critical Change
D) Scheduled Change
E) Standard Change
F) Normal Change

4. Which option will help a customer reduce the amount of time they currently spend in evaluating configuration item relationships with each change?

A) Impact Analysis; part of IBM SmartCloud Control Desk
B) Impact Assessment, part of IBM Tivoli Application Dependency Discovery Manager
C) Impact Assessment; part of IBM SmartCloud Control Desk
D) Impact Analysis; part of IBM Tivoli Application Dependency Discovery Manager

5. All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A) A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
B) A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
C) A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
D) The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.

Solutions: