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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which statement describes functional components provided by IBM SmartCloud Control Desk?

A) It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.
B) It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.
C) It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.
D) It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.

2. What information should be available in a high level requirements document?

A) A statement of the scope, objectives, and participants in a project.
B) The requirements for one or more new features for an existing product.
C) The customer's wants and needs for a product or solution.
D) The customer's vision for the solution design.

3. A customer is planning to implement IBM SmartCloud Control Desk using IBM WebSphere Network Deployment and IBM DB2 as a middleware on an AIX operating system. Due to an expected number of concurrent user sessions, the customer is planning for three IBM WebSphere nodes and a single IBM DB2 node running on separated systems.
What should be recommended in case the customer needs a highly available configuration?

A) install IBM WebSphere and IBM DB2 on a PowerHA (formerly HACMP) cluster
B) switch the OS platform from AIX to Linux
C) install IBM DB2 on a PowerHA (formerly HACMP) cluster
D) double the number of IBM WebSphere and IBM DB2 nodes

4. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Request Fulfillment
B) Problem Management
C) Change Management
D) Incident Management

5. Based on the ITIL Framework, what should be the purpose of every implemented process (Incident Management, Problem Management, Change Management, etc.)?

A) To create value for stakeholders
B) To define activities, roles, responsibilities, functions, and metrics
C) To identify units of organizations responsible for specific outcomes
D) To ensure that services are designed to meet business needs

Solutions: