EXIN EX0-114 exam dumps : IT Service Mgmt Foundation Bridge based on ISO/IEC 20000

  • Exam Code: EX0-114
  • Exam Name: IT Service Mgmt Foundation Bridge based on ISO/IEC 20000
  • Updated: Oct 23, 2026     Q & A: 78 Questions and Answers

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About EXIN EX0-114 Exam

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EXIN EX0-114 Exam Overview:

Certification Vendor:EXIN
Exam Name:IT Service Management Foundation Bridge based on ISO/IEC 20000
Exam Number:EX0-114
Available Languages:English
Exam Duration:60 minutes
Passing Score:65%
Real Exam Qty:40
Exam Format:Multiple Choice
Related Certifications:EXIN IT Service Management Foundation based on ISO/IEC 20000
Sample Questions:Free Download EX0-114 exam dumps pdf
Exam Way:Computer-based examination available through EXIN authorized testing partners; online proctored and/or onsite delivery depending on the provider.
Pre Condition:Designed as a Bridge examination for candidates with existing IT Service Management knowledge or previous ITSM Foundation certification; specific eligibility depends on the applicable EXIN program version.
Official Syllabus URL:https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018

EXIN EX0-114 Exam Syllabus Topics:

SectionObjectives
Topic 1: The Operation of the Service Management System- Operational service management processes
  • 1. Supply and demand management
  • 2. Service portfolio and service delivery
  • 3. Performance evaluation and management review
  • 4. Relationship and agreement management
  • 5. Incident, service request and problem resolution
  • 6. Service design, build and transition
  • 7. Service assurance and continual improvement
Topic 2: The Service Management System (SMS)- Service Management System requirements
  • 1. Context of the organization
  • 2. Planning and risk management
  • 3. Support processes and documented information
  • 4. Leadership and governance
Topic 3: Introduction to IT Service Management- IT Service Management concepts
  • 1. ISO/IEC 20000 principles and terminology
  • 2. Purpose and benefits of IT Service Management
  • 3. Relationship with quality management and continual improvement

Answering Your EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 Questions

EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 is an official EXIN certification exam, identified by exam code EX0-114. Passing earns you the ITSM certification, classified at the Foundation level. It also connects with EXIN IT Service Management Foundation based on ISO/IEC 20000, so it can serve as a stepping stone in a wider certification plan. In hiring, certificates work as a quick, quantitative standard, and this one tells employers your skills passed the vendor's own measurement.

EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 candidates answer 40 questions within 60 minutes. Efficiency under the clock is a trainable skill, not a talent: decide your per-question budget in advance, flag anything that threatens it, and keep moving. Running timed simulations in the PracticeTorrent test engine until you finish with time to spare is the most reliable way to make exam day feel controlled rather than rushed.

Designed as a Bridge examination for candidates with existing IT Service Management knowledge or previous ITSM Foundation certification; specific eligibility depends on the applicable EXIN program version.

Because vendors adjust their policies, verify the current requirements before registering on the official exam page.

Yes. PracticeTorrent provides a free PDF demo of the EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 questions, so you can evaluate the material before committing. After purchase, updates are free for 365 days, and when your product expires you can extend the update service at a 50% discount.

Your purchase is backed by a 100% money-back guarantee with transparent conditions. Take the EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 exam within 60 days of purchase; if you fail, you qualify for a full refund, provided the exam matches your product. Attempts within 3 days of purchase do not qualify, and neither do downloaded-but-unused products, free materials, or expired orders; the candidate name must match the payer name. File with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may instead choose an exchange: two other exam products of equal value, free, while your original purchase keeps its update service.

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The EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 syllabus is organized into 3 domains, with the largest being Introduction to IT Service Management, The Service Management System (SMS), and The Operation of the Service Management System. The complete breakdown appears in the topics section above; a clear classification of what the exam tests is the first step toward efficient preparation.

EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 Sample Questions:

Question #1

Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the
investigation of actions to eradicate poor service?

  • A. IT Service Continuity Management
  • B. Availability Management
  • C. Financial Management for IT Services
  • D. Service Level Management
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?

  • A. Release Management
  • B. Change Management
  • C. Business Relationship Management
  • D. Service Level Management
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

Which of the following activities in the Problem Management process is related to the Change Management process?

  • A. correcting Problems
  • B. investigating a solution
  • C. classifying Problems
  • D. identifying Problems
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

A company decides to apply the principle of continual improvement. Which action would result from this decision?

  • A. Analyze and evaluate the existing situation to identify areas for improvement
  • B. Analyze customer satisfaction and identify resulting actions
  • C. Review the Service Management System at least annual
  • D. Start an internal service organization evaluation
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

What is the difference between a process owner and a process manager?

  • A. a process owner is a director and a process manager is a manager
  • B. a process owner must have a Manager's Certificate and a process manager must have a Practitioner'scertificate
  • C. a process owner is responsible for the effectiveness of the process and a process manager is responsiblefor the realization of the process
  • D. a process owner will work directly with business leadership and the process manager only works within IT
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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