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EXIN EX0-115 exam dumps : IT Service Management Foundation based on ISO/IEC 20000
- Exam Code: EX0-115
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000
- Updated: Oct 29, 2026 Q & A: 136 Questions and Answers
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About EXIN EX0-115 Exam
Answer the doubters with a gracious smile — after certification. The EXIN IT Service Management Foundation based on ISO/IEC 20000 vce torrent at PracticeTorrent: 136 practice questions for the EX0-115 exam in 2026.
EXIN EX0-115 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | EX0-115 |
| Exam Price: | Varies by region |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (approx. 26/40) |
| Available Languages: | English |
| Related Certifications: | ISO/IEC 20000 Foundation EXIN IT Service Management Foundation |
| Exam Format: | Multiple Choice |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | Lifetime (no expiry) |
| Sample Questions: |  |
| Exam Way: | Computer-based exam (online proctored or test center) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.exin.com |
EXIN EX0-115 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IT Service Management Concepts | |
| Topic 2: Relationship Processes | - Supplier Management - Business Relationship Management |
| Topic 3: ISO/IEC 20000 Standard Overview | |
| Topic 4: Service Management System (SMS) | |
| Topic 5: Resolution Processes | - Incident Management - Problem Management |
| Topic 6: Service Delivery Processes | - Information Security Management - Capacity Management - Availability Management - IT Service Continuity Management - Service Level Management |
| Topic 7: Plan-Do-Check-Act (PDCA) Cycle | |
| Topic 8: Control Processes | - Configuration Management - Change Management |
EXIN IT Service Management Foundation based on ISO/IEC 20000 Exam FAQ — Take That Step
The EXIN IT Service Management Foundation based on ISO/IEC 20000 blueprint spans 8 domains — including Control Processes, Resolution Processes, Service Delivery Processes. The complete outline above lists every subtopic; work them from heaviest to lightest.
Varies by region per attempt, 65% (approx. 26/40) to pass. Retakes cost the full fee — act now and prepare properly with the 136 practice questions for the EX0-115 exam at PracticeTorrent.
Yes — download the free EXIN IT Service Management Foundation based on ISO/IEC 20000 demo and preview the quality before paying. Purchases include 365 days of free updates by email; renew afterward at 50% off.
No formal prerequisites required Eligibility rules change over time, so verify the current requirements on the official page (official EX0-115 exam page) before registering.
60 minutes for 40 questions. The PracticeTorrent SOFT version — most proximate to the real exam in style and mode — builds the pacing you need on any Windows computer.
Upon successful payment, our system emails the EXIN IT Service Management Foundation based on ISO/IEC 20000 vce torrent automatically within about a minute — apply it on any computer with no limitation, with 24/7 help if nothing arrives within 2 hours. If you fail the corresponding EX0-115 exam within 60 days of purchase, we refund the full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
The EXIN IT Service Management Foundation based on ISO/IEC 20000 is EXIN's certification exam for ITSM, at the Foundation level. A compelling certification highlights you — from common to standout. Related credentials include EXIN IT Service Management Foundation, ISO/IEC 20000 Foundation.
EXIN IT Service Management Foundation based on ISO/IEC 20000 Sample Questions:
Question #1
One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources.
Which process or function is responsible for this activity?
- A. Configuration Management
- B. Release Management
- C. Change Management
- D. Service Desk
Correct Answer: C 🗳️
Question #2
What best describes the term Mean Time Between Failures (MTBF)?
- A. the agreed failure-free interval
- B. the average failure-free interval
- C. the agreed downtime
- D. the average downtime
Correct Answer: B 🗳️
Question #3
What is the purpose of defining a Service management system?
- A. to safeguard the implementation and delivery of Service Management
- B. to provide policies and a framework to enable effective management and implementation of all services
- C. to ensure that new services are deliverable and manageable against the customer requirements
- D. to realize a Management System framework for IT Service Management
Correct Answer: B 🗳️
Question #4
What is a shared concept of both ISO/IEC 27001 and ISCWIEC 20000?
- A. Release management
- B. Capacity management
- C. Incident management
- D. Information security management
Correct Answer: D 🗳️
Question #5
What is the purpose of CobiT?
- A. to provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
- B. to provide a high level process model that organizes a broad range of IT activities
- C. to provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
- D. to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
Correct Answer: D 🗳️
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