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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which of the following BEST describes the purpose of access management?

A) To detect security events and make sense of them
B) Provides the rights for users to be able to use a service or group of services
C) To provide a channel for users to request and receive standard services
D) To prevent problems and resulting Incidents from happening

2. Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

A) Service desk
B) Internal
C) Shared services unit
D) External

3. The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

A) Customer perceptions
B) Business vision
C) Business activity
D) Customer assets

4. Which groups of people would work according to an operational level agreement?

A) Business units
B) All stakeholders
C) External IT teams
D) Internal IT teams

5. Which is a supplier category?

A) Technical
B) Commodity
C) Customer
D) Resource

Solutions: