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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. How many people should be accountable for a process as defined in the RACI model?

A) Only one - the process owner
B) Only one - the process architect
C) Two - the process owner and the process enactor
D) As many as necessary to complete the activity

2. What processes represent the scope of financial management for IT services?

A) Cost models and invoicing
B) Budgeting, costing and charging
C) Charging, accounting and billing
D) Budgeting, accounting and charging

3. Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A) Service design
B) Service transition
C) Continual service improvement
D) Service operation

4. Where should the following information be stored?
1. The experience of staff
2. Records of user behaviour
3. Supplier's abilities and requirements
4. User skill levels

A) A configuration management database (CMDB)
B) The service portfolio
C) The change schedule
D) The service knowledge management system (SKMS)

5. Which of the following is the best definition of service management?

A) The ability to keep services highly available to meet the business needs
B) A set of specialized organizational capabilities for providing value to customers in the form of services
C) A complete set of all the documentation required to deliver world class services to customers
D) An internationally recognized methodology to provide valuable services to customers

Solutions: