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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welches ITIL-Leitprinzip empfiehlt die Verwendung vorhandener Dienste, Prozesse und Tools bei der Verbesserung von Diensten?

A) Iterativer Fortschritt mit Feedback
B) Beginnen Sie dort, wo Sie sind
C) Keep ist einfach und praktisch
D) Fokus auf Wert

2. Was beschreibt den Nutzen eines Dienstes?

A) Ein Service, der seine Service-Level-Ziele erfüllt
B) Ein Dienst, der die Einschränkungen für den Verbraucher erhöht
C) Ein Dienst, der die Leistung des Verbrauchers unterstützt
D) Ein einsatzfähiger Dienst

3. Welche Praxis verwendet vordefinierte, standardisierte Verfahren, um eine klare Kommunikation der Erfüllungszeiten zu ermöglichen?

A) Serviceanforderungsverwaltung
B) Vorfallmanagement
C) Service-Level-Management
D) Problemmanagement

4. Zu welchem Zweck würde die kontinuierliche Verbesserungspraxis eine SWOT-Analyse verwenden?

A) Ideen verfolgen und verwalten
B) Definition des zukünftigen gewünschten Zustands
C) Den aktuellen Status verstehen
D) Sicherstellen, dass jeder aktiv teilnimmt

5. Welche Dimension berücksichtigt die Anwendung künstlicher Intelligenz im Servicemanagement?

A) Organisationen und Personen
B) Partner und Lieferanten
C) Information und Technologie
D) Wertströme und Prozesse

Solutions: