Pegasystems PEGACPCSD23V1 exam dumps : Certified Pega Customer Service Developer 23

  • Exam Code: PEGACPCSD23V1
  • Exam Name: Certified Pega Customer Service Developer 23
  • Updated: Jul 30, 2026     Q & A: 0 Questions and Answers

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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionWeightObjectives
Channels15%- Pega Call configuration
- Digital Messaging and Messaging AI
- Email bots and voice channels
Data Integration15%- Entity and relationship configuration
- Storage and external data options
- Common Data Model purpose and components
Case Management10%- Customer Service case creation best practices
- Case templates and configuration
- Service requests
Reporting5%- Insights creation
- Dashboard configuration
Application Development15%- Center-out architecture
- Coexistence and modular reuse
- Application development lifecycle
User Experience20%- Composite tabs configuration
- Constellation UX best practices
- Composite UI patterns
Interaction Management15%- Business conditions and verification
- Pega Knowledge integration
- Dialog configuration
Business Outcomes5%- Aligning implementation with business goals

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