Free ServiceNow (CSA) Certification Sample Questions with Online Practice Test
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NEW QUESTION # 198
Groups are stored in what table?
- A. Group [sn_sys_user_group]}
- B. Group [sys_user_group]
- C. Groups [sys_user_groups]
- D. User Groups [sn_user_groups]
- E. User Group [user_groups]
Answer: B
NEW QUESTION # 199
UI Policy can make fields read-only, mandatory, or hidden.
- A. False
- B. True
Answer: B
NEW QUESTION # 200
Which field (or fields) is used as a unique key during imports?
- A. Match Fields
- B. Sys IDs
- C. Coalesce Fields
- D. Key Fields
Answer: C
NEW QUESTION # 201
Which allows the creation of a task-based record from Service Catalog?
- A. Assignment Rule
- B. Flow Designer
- C. UI Actions=
- D. UI Builder
- E. Record Producers
Answer: B
NEW QUESTION # 202
What is the name of the conversational bot platform that provides assistance to help users obtain information,
make decisions, and perform common tasks?
- A. Connect Chat
- B. live Feed
- C. Virtual Agent
- D. Answer Agent
Answer: C
NEW QUESTION # 203
In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?
- A. Field Value
- B. Data Element
- C. Data Trigger
- D. Data Pill
- E. Field Icon
Answer: B
NEW QUESTION # 204
Which one of the following statements applies to a set of fields when they are coalesced during an import?
- A. If a match is not found using the coalesce fields, the system does not create a Transform Map
- B. If a match is not found using the coalesce fields, the existing record is updated with the information being imported
- C. If a match is found using the coalesce fields, the existing record is updated with the information being imported
- D. If a match is found using the coalesce fields, the system creates a new record
Answer: C
NEW QUESTION # 205
On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)
- A. Company
- B. Global
- C. Admin
- D. My reports
- E. Department
- F. All
- G. Group
- H. Dashboards
- I. Analytics
- J. Team
Answer: B,C,G,H
NEW QUESTION # 206
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
- A. Select Fields and Columns module
- B. Select Field Class Manager module
- C. Click on context menu, select Configure > Form Designer
- D. Right click on form header, select Configure > Form Layout
Answer: A,D
NEW QUESTION # 207
Which role can manage multiple knowledge bases?
- A. sn_kb_admin
- B. kb_admin
- C. knowledge_admin
- D. knowledge_base_admin
Answer: C
NEW QUESTION # 208
Which one of the following statements applies to a set of fields when they are coalesced during an import?
- A. If a match is not found using the coalesce fields, the system does not create a Transform Map
- B. If a match is found using the coalesce fields, the system creates a new record
- C. If a match is found using the coalesce fields, the existing record is updated with the information being
imported - D. If a match is not found using the coalesce fields, the existing record is updated with the information
being imported
Answer: C
NEW QUESTION # 209
Where can Admins check which release is running on an ServiceNow instance?
- A. Transactions log
- B. Stats module
- C. System.upgraded table
- D. Memory Stats module
Answer: B
NEW QUESTION # 210
What is the definition of a group?
- A. A collection of subject matter experts
- B. An escalation pod
- C. A team of users
- D. A department
- E. A collection of users
Answer: C
NEW QUESTION # 211
Which one statement correctly describes Access Control rule evaluation?
- A. If more than one rule applies to a row, the older rule is evaluated first
- B. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
- C. Rules are evaluated using roles. The role with the most permissions evaluates the rules first
- D. Rules are evaluated from the general to the specific, so a table rule must be active to continue
Answer: D
NEW QUESTION # 212
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
- A. Incident Auto-Resolution
- B. Ticket Resolver
- C. Web Intelligence
- D. Virtual Agent Helper
Answer: A
NEW QUESTION # 213
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role.
What type of rules (s) would you use to implement this requirement?
- A. UI Design
- B. Form Constraint
- C. UI Policy
- D. Dictionary Design
- E. Field Limiter
Answer: B,C
NEW QUESTION # 214
What module do you use to access the reports that are available to you?
- A. Report > Overview
- B. Self-Service>My Reports
- C. Reports > Homepage
- D. Report > View /Run
Answer: C
NEW QUESTION # 215
As administrator, what must you do to access feature of High Security Settings?
- A. Add security_admin role to your user account
- B. Select Elevate Roles
- C. Use System Administrator < Elevate Roles module
- D. Impersonate Security Admin
Answer: B
NEW QUESTION # 216
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
- A. You should assign roles to groups
- B. You should never assign roles to groups.
- C. You should add users to groups
- D. You should assign roles to users.
Answer: A,C
NEW QUESTION # 217
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
- A. Launch a NowChat window
- B. Install the Bomgar plug-in
- C. Look up their password, so you can login with their account
- D. Initiate a Connect Chat session
- E. Impersonate the user
Answer: D
NEW QUESTION # 218
The Employee On-boarding team has asked for a way for managers to order computers, monitors, business Cards, and cell phones for new employees. How would you proceed to meet this requirement?
- A. Create Record Producer
- B. Create Order Guide
- C. Create Requested Item
- D. Create On-boarding Bot
Answer: B
NEW QUESTION # 219
When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
- A. Workflow Designer
- B. Flow Designer
- C. Flow Editor
- D. Flow Manager
- E. Workflow Editor
Answer: C
NEW QUESTION # 220
When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?
- A. Log out and back in
- B. End Impersonation
- C. Turn your computer off and on again
- D. Clear browser cache
Answer: A
NEW QUESTION # 221
Which of the following allows a user to edit field values in a list without opening the form?
- A. List Editor
- B. Form Designer
- C. Data Editor
- D. Edit Menu
Answer: A
NEW QUESTION # 222
What information does the System Dictionary contain?
- A. The definition for each table and column
- B. The information on how tables relate to each other
- C. The human-readable labels and language settings
- D. The language dictionary used for spell checking
Answer: A
NEW QUESTION # 223
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