New 2023 Latest Questions 820-605 Dumps - Use Updated Cisco Exam
Latest 820-605 Exam Dumps Cisco Exam from Training Expert PracticeTorrent
To prepare for the exam, candidates must have a strong understanding of Cisco solutions and technologies, as well as experience in customer success management. They must also be familiar with the best practices in customer success management, including developing and executing customer success plans, managing customer relationships, and driving adoption and expansion.
NEW QUESTION # 85
Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?
- A. number of activities completed or increase in direct time
- B. reduction in headcount or operational support costs
- C. customer and employee feedback
- D. increase in new subscribers or increase in end users
- E. number of incidents reported or number of compliance issues
Answer: A
NEW QUESTION # 86
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. additional features that will align with the business outcomes
- B. initial user group identified and their use cases confirmed
- C. Quarterly Success Review build and delivery
- D. service introduction to confirm that they know how to submit service issues at the go live
- E. customer's stakeholders and their business outcomes
Answer: D
NEW QUESTION # 87
Which activity reduces the risk of chum?
- A. expanding the customer footprint
- B. lowering the service level
- C. educating on product features
- D. providing a discount on renewal
Answer: A
NEW QUESTION # 88
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
Answer:
Explanation:
NEW QUESTION # 89
What are two examples of expand opportunities? (Choose two.)
- A. providing solution optimization services
- B. hosting an executive review
- C. increasing license count
- D. training on existing features
- E. adding headcount to manage solution by the customer
Answer: A,D
NEW QUESTION # 90
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two )
- A. scheduling of Quarterly Success Review
- B. confirmation of customer business outcomes
- C. review of product roadmap
- D. agreement of key stakeholders
- E. completion of customer training
Answer: D,E
NEW QUESTION # 91
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which adoption barrier will the customer encounter?
- A. cultural barrier
- B. cost barrier
- C. product barrier
- D. technical barrier
Answer: D
NEW QUESTION # 92
Which definition of customer success is true?
- A. It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
- B. It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
- C. It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
- D. It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
Answer: C
Explanation:
Customer Success is the business methodology of ensuring customers achieve their desired outcomes while using your product or service.
https://www.gainsight.com/guides/the-essential-guide-to-customer-success/
NEW QUESTION # 93
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two )
- A. cost efficiency
- B. sustainability
- C. credibility
- D. time to market
- E. business growth
Answer: C,D
NEW QUESTION # 94
What is a common indicator of customer health?
- A. number of licenses purchased
- B. number of services purchased
- C. customer satisfaction metric
- D. amount of money spent on the solution
Answer: C
NEW QUESTION # 95
DRAG DROP
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Select and Place:
Answer:
Explanation:
NEW QUESTION # 96
Refer to the exhibit.
Which action must be taken by Customer Success Manager?
- A. Develop a customer testimonial.
- B. Recommend expansion opportunities
- C. Review the financial index.
- D. Identify the adoption barriers.
Answer: D
NEW QUESTION # 97
What is a key driver that is creating the need for customer success?
- A. portfolio management
- B. financial resources
- C. advanced specializations
- D. subscription economy
Answer: D
NEW QUESTION # 98
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?
- A. Customer Success Specialist
- B. Sales Engineer
- C. Technical Engineer
- D. Solution Product Manager
Answer: A
Explanation:
The Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical specialist that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes.
NEW QUESTION # 99
What is a leading indicator of adoption in the healthscore?
- A. integrated account plan
- B. renewal
- C. product quality
- D. product sales
Answer: C
NEW QUESTION # 100
Refer to the exhibit.
The graph shows a customer with n software product and highlights the number of paid-for licenses (shown with the orange tine) and the number of users actively using the product (shown with the blue line).
Which statement about the customer is true?
- A. The customers usage has seen a recent decline and the chance of them churning will be higher.
- B. The customer has increased usage, which shows a strong indicator of renewal.
- C. The customer's usage is too low to correctly measure the chance of their retention.
- D. The customer has a high probability to renew and will include an expanded opportunity.
Answer: C
NEW QUESTION # 101
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?
- A. Create a success plan to be reviewed with the customer at the next review meeting
- B. Document the session, stakeholder interests, and metrics for leadership
- C. Discuss new opportunities and new products to purchase
- D. Provide technical configuration for development
Answer: B
NEW QUESTION # 102
A Customer Success Manager must deliver high touch customer success experience Which customer engagement model must be used?
- A. Utilize people to focus your customers in a 1 many customer success experience.
- B. Utilize people to focus on the elite customers for a 1.1 or 1:few onsite customer success experience.
- C. Utilize the service team to form a larger internal team to lead the engagement.
- D. Utilize a digital engagement so all your customers experience the touch of customer success.
Answer: D
NEW QUESTION # 103
Drag and drop three valid elements of a success plan from the left to the right Not all options are used.
Answer:
Explanation:
NEW QUESTION # 104
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