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The Salesforce FSL-201 Exam covers a range of topics, including FSL setup, scheduling, dispatching, and managing field service resources. The exam also covers FSL mobile app configuration, service appointments, and service contracts. Candidates must have a deep understanding of the FSL architecture and data model, as well as experience with Salesforce administration and customization.
NEW QUESTION # 69
Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?
- A. Required Resource
- B. Preferred Resource
- C. Service Crew
- D. Technicians with Required Skills
Answer: C
NEW QUESTION # 70
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
- A. The standard installation date field on asset
- B. A work order related list on asset
- C. A custom installation date field on products consumed
- D. Field history tracking on asset
Answer: A
NEW QUESTION # 71
Northern Trail Outfitters requires an integration to be set up between one of their Salesforce orgs and an external data source us Salesforce Connect. The external data source supports Open Data Protocol.
Which three configurations should an Integration Architect recommend be implemented in order to secure requests coming from Salesforce?
Choose 3 answers
- A. Configure a Certificate for OData connection.
- B. Configure Identity Type for OData connection.
- C. Configure CSRF Protection for OData connection.
- D. Configure CSRF Protection on External Data Source.
- E. Configure Special Compatibility for OData connection,
Answer: A,B,C
Explanation:
https://help.salesforce.com/articleView?id=apex_add_external_data_source.htm&type=5
NEW QUESTION # 72
Northern Trail Outfitters (NTO) wants to implement an abandon cart Journey. The data for the journey exists in three separate data extensions (DE).
* The first DE is populated by web analytics data, and does not contain a Subscriber Key or Email Address value.
* A Customer Reference DE is updated daily and holds subscriber information.
* The third DE is populated by a file sent to the SFTP after five days if the customer has not purchased the abandoned items.
* The third DE will be used in the Journey for a decision split, and it does not contain a Subscriber Key or Email Address.
* If the web analytics file is empty, NTO does not want the automation to finish running.
Which order of activities should be used to fulfill this requirement?
- A. A File Drop Automation > Import File Activity > Verification Activity > Query Activity for file one > Query Activity for file two > Data Extension Entry
- B. Scheduled Automation > Import File Activity > Verification Activity > Data Extension Entry > Query Activity for file one > Query Activity for file two
- C. File Drop Automation > Verification Activity > Query Activity for file one > Data Extension Entry > Query Activity for file two
- D. Scheduled Automation > Import File Activity > Data Extension Entry > Query Activity for file one > Query Activity for file two
Answer: A
NEW QUESTION # 73
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers
- A. Native customer signature capture
- B. Customized navigation menu
- C. Agents view of upcoming service appointment
- D. Offline access to flow
Answer: A,D
NEW QUESTION # 74
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers
- A. Configure customer preferences on the service resource record.
- B. Configure and add excluded and required required resource business objectives to scheduling policies.
- C. Configure resource preferences on the account or work order.
- D. Configure and add excluded and required resource work rules to scheduling policies.
Answer: C,D
NEW QUESTION # 75
Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?
- A. Create a Shipment and a Product request line item.
- B. Create a Work Order Line Item and a Product request line item.
- C. Create a Product Consumed and a Produc request line item.
- D. Create a Product Request and a Product request line item.
Answer: A,C
NEW QUESTION # 76
Northern Trail Outfitters' marketing team is made up of a marketing manager, a marketing specialist, and a graphic designer. The team is new to Marketing Cloud and has very little coding experience. Currently, they use Excel and VLOOKUP to segment their email audiences and Import them into Marketing Cloud.
What solution should be recommended to allow for long-term self-sufficiency in segmentation?
- A. Attribute Groups
- B. Query Activities
- C. Data Filters
- D. Publication Lists
Answer: C
NEW QUESTION # 77
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?
- A. A service resource can only be 2 member of 2 single Crew
- B. Capacity-based scheduling is supported for Service Crews.
- C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
- D. The Preferred Resource service objective is ignored for active Crew Members.
Answer: A
NEW QUESTION # 78
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?
- A. Create a new Service Appointment with a different Crew.
- B. Use the Crew Management tool to add Service Resources to the Crew.
- C. Edit the Service Appointment and add a new Service Resource.
- D. Update the Service Crew on the Service Appointment's Work Type.
Answer: B
NEW QUESTION # 79
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
- A. 100 contractors
100 contractors - B. 25 contractors
75 contractors
25 contractors - C. 25 contractors
100 contractors
Answer: C
NEW QUESTION # 80
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Launch a feedback survey to their install base and follow up on results.
- B. Review existing contracts for obsolete provisions and requirements.
- C. Establish a Preventative Maintenance program for their install base.
- D. Integrate IoT data from their install base to detect asset issues.
Answer: B,C
NEW QUESTION # 81
Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?
- A. Both the primary assets and related assets related lists on the assets object
- B. Only the primary assets related list on the work order object
- C. Only the primary assets related list on the assets object
- D. Both the primary assets and related assets related lists on the work order object
Answer: C
NEW QUESTION # 82
A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?
- A. Customer First
- B. Emergency
- C. Soft Boundaries
- D. High Intensity
Answer: C
NEW QUESTION # 83
Universal Containers is a global financial company that sells financial products and services.
There is a daily scheduled Batch Apex job that generates invoice from a given set of orders.
UC requested building a resilient integration for this batch apex job in case the invoice generation fails.
What should an integration architect recommend to fulfill the requirement?
- A. Build Batch Retry & Error Handling using BatchApexErrorEvent.
- B. Build Batch Retry & Error Handling in the middleware.
- C. Build Batch Retry & Error Handling in the Batch Apex Job itself.
- D. Batch Retry & Error Handling report to monitor the error handling.
Answer: A
NEW QUESTION # 84
Northern Trail Outfitters (NTO) leverages Sales Cloud for tracking and managing leads, accounts, contacts, and opportunities- Orders and order fulfillment is taken care of by an Order Management System (OMS) in the back-office. When an opportunity has changed it's status to "Closed/Won" and there are products attached, the details should be passed to the OMS for fulfillment operations.
The callout from Salesforce to the OMS should be synchronous.
What should an Integration Architect do to satisfy these requirements?
- A. Build a Lightning Component that makes a synchronous Apex REST callout to the Order Management System when a button is clicked.
- B. Use Process Builder to call an Apex proxy class to make a REST callout to the Order Management System.
- C. Develop a batch Apex job that aggregates Closed Opportunities and makes a REST callout to the Order Management System hourly.
- D. Write a trigger that invokes an Apex proxy class to make a REST callout to the Order Management System.
Answer: B
NEW QUESTION # 85
Which two configurations can companies add to brand the Field Service mobile app?
- A. Company address
- B. Company Colors
- C. Company logo
- D. Company style sheets
Answer: B
NEW QUESTION # 86
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?
- A. Push reschedule notifications to service service resource using the field service lightning mobile app
- B. Configure a new scheduling policy to change service appointment
- C. Create the report to identify the service appointment in the area of notified service resources.
- D. Create a map polygon of affected area to select service appointment for rescheduling
Answer: D
NEW QUESTION # 87
universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?
- A. work type skill routing skill requirements operating house and data categories
- B. skill requirement work type and case process
- C. case process work types and record types
- D. work types and skill requirements
Answer: D
NEW QUESTION # 88
Universal Containers (UC) uses Salesforce to track the following customer data:
1. Leads,
2. Contacts
3. Accounts
4. Cases
Salesforce is considered to be the system of record for the customer. In addition to Salesforce, customer data exists in an Enterprise Resource Planning (ERP) system, ticketing system, and enterprise data lake. Each of these additional systems have their own unique identifier. UC plans on using middleware to integrate Salesforce with the external systems.
UC has a requirement to update the proper external system with record changes in Salesforce and vice versa.
Which two solutions should an Integration Architect recommend to handle this requirement?
Choose 2 answers
- A. Locally cache external ID'S at the middleware layer and design business logic to map updates between systems.
- B. Use Change Data Capture to update downstream systems accordingly when a record changes.
- C. Store unique identifiers in an External ID field in Salesforce and use this to update the proper records across systems.
- D. Design an MDM solution that maps external ID's to the Salesforce record ID.
Answer: B,D
NEW QUESTION # 89
Northern Trail Outfitters wants a simple segmentation strategy for Identifying subscribers for their emails.
What solution should they use?
- A. Attribute group in Contact Builder for segmentation
- B. List model and Groups in Single Send Journeys
- C. Relational data extensions with primary keys to match subscribers with their data
- D. Data Extension Entry Source In Journey Builder with a filter
Answer: B
NEW QUESTION # 90
The director of customer service at Northern Trail Outfitters (NTO) wants to capture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-hoc manner using an external analytics system. The events that are of interest are:
A customer has initiated a product exchange via a Case A customer service rep clicks on the "Authorize Exchange Product" menu item on the Case A customer has initiated a subscription cancellation via a Case A customer service rep clicks on the "Initiate Refund" menu item on the Case Which two solutions will meet these business requirements?
Choose 2 answers
- A. Case Workflow Rule that sends an Outbound Message.
- B. Custom Apex controller that publishes a Platform Event.
- C. Case after insert Trigger that publishes a Platform Event.
- D. Case after insert Trigger that executes a callout.
Answer: B,C
NEW QUESTION # 91
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