Real Salesforce Certified-Business-Analyst Exam Dumps with Correct 315 Questions and Answers
Valid Certified-Business-Analyst Test Answers & Salesforce Certified-Business-Analyst Exam PDF
NEW QUESTION # 168
Cloud Kicks uses declarative change set development to deliver its Salesforce customizations. The business analyst (BA) works with the technical leas on the project to track changes that require manual migration.
Which resources should the BA use to determine which changes must be made manually in each environment?
- A. Setup Audit Trail
- B. Metadata coverage report
- C. Object Schema Builder
Answer: B
NEW QUESTION # 169
Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?
- A. Tell the truth in difficult situations.
- B. Avoid exposing one's own mistakes to the team.
- C. Focus on the task at hand instead of on individual team members.
Answer: A
Explanation:
This answer states that telling the truth in difficult situations is what the BA should do to quickly become a trusted advisor to an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders for Cloud Kicks. Telling the truth in difficult situations means that the BA communicates honestly and transparently with the team members, even when it involves admitting mistakes, delivering bad news, or expressing disagreement. Telling the truth in difficult situations can help the BA to quickly become a trusted advisor to an experienced cross-functional team because it demonstrates integrity, accountability, and respect for the team members, and it fosters an open and collaborative culture within the team. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder
NEW QUESTION # 170
Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within the organization for improvements to the current opportunity pipeline process. One of the stakeholders has a tendency to dominate the conversation which takes the group off topic and interfaces with meeting the objective.
How should the business analyst collaborate with the key stakeholder's?
- A. Conduct individual interviews to gather input.
- B. Conduct a focus group to identify pain points.
- C. Conduct a group brainstorming session to generate ideas.
Answer: A
Explanation:
Explanation
The business analyst should conduct individual interviews to gather input from the key stakeholders.
Interviews are a technique that involves asking open-ended questions to stakeholders or users to gather information and feedback about their needs, expectations, preferences, pain points, goals, etc. Interviews help to elicit requirements and user stories from the key stakeholders by allowing them to express their opinions and experiences in their own words, as well as clarifying any doubts or ambiguities. Interviews also help to avoid the influence or dominance of one stakeholder over others, as well as reduce the risk of groupthink or conformity.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
NEW QUESTION # 171
The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?
- A. summarize the overall ask and determine what is in scope
- B. To ensure what was originally requested is being delivered
- C. To identify acceptance criteria with pass/fail indicators
Answer: B
Explanation:
Explanation
The goal of user acceptance testing (UAT) is to ensure what was originally requested is being delivered by the development team. UAT is the final phase of testing before a solution is released to production. UAT involves users or stakeholders who validate that the solution meets their needs and expectations, based on the user stories and acceptance criteria. UAT helps to verify that the solution is fit for purpose and ready for launch.
References: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/user-acceptance-testing
NEW QUESTION # 172
Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?
- A. Work is generally project-based and can be broken into smaller pieces.
- B. Work includes platform support requiring immediate outage handling.
- C. Work is predictable but sometimes lacks sufficient planning.
Answer: B
NEW QUESTION # 173
The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?
- A. Sprint review
- B. Daily stand-up
- C. Retrospective
Answer: A,C
NEW QUESTION # 174
In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.
- A. Build
- B. Plan
- C. Deploy
- D. Test
Answer: C
NEW QUESTION # 175
The sales teams at Universal Containers (UC) want to add a custom field to a page layout. The IT manager reminds the business analyst (BA) that UC uses the Application Lifecycle Management (ALM) process. The addition of the custom field and subsequent release to everyone in the organization must follow this process.
What is the first step in the ALM process that should be taken?
- A. Gather requirements and analyze them.
- B. Obtain a change order from the customer.
- C. Add a custom field to a page layout in a sandbox.
Answer: A
Explanation:
Explanation
This answer states that gathering requirements and analyzing them is the first step in the Application Lifecycle Management (ALM) process that should be taken for adding a custom field to a page layout in a sandbox for Universal Containers. ALM is a framework that defines and manages the stages involved in developing, testing, deploying, and maintaining a software application. ALM typically consists of these steps: gather requirements and analyze them, design and build solutions, test solutions, deploy solutions, and maintain solutions. Gathering requirements and analyzing them means that the BA identifies and understands the business needs and expectations of the stakeholders or users, and defines what the solution must do or have to meet them.
References:https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-mod
NEW QUESTION # 176
Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."
- A. Victory
- B. Monster
- C. Challenge
- D. Helper
Answer: C
Explanation:
A challenge is an element of the storytelling process for UX that describes a hurdle that makes it difficult for your heroes to succeed on their journeys. A monster is an element of the storytelling process for UX that describes a person or thing that causes problems for your heroes. A victory is an element of the storytelling process for UX that describes a successful outcome for your heroes. A helper is an element of the storytelling process for UX that describes a person or thing that assists your heroes along their journeys. References:
https://trailhead.salesforce.com/content/learn/modules/ux-design-fundamentals/understand-the-storytelling- process
NEW QUESTION # 177
The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.
Which approach should the BA follow?
- A. Create a partial sandbox and give the VP of sales access to it.
- B. Create a scratch org and give the development team access to it.
- C. Create a full copy sandbox and give power users access to it
Answer: C
Explanation:
Explanation
A full copy sandbox is a copy of a production environment that includes all data and metadata. It is suitable for user testing because it provides a realistic and isolated environment where users can test changes without affecting live data or users. Power users are users who have extensive knowledge and experience with the business domain and processes. They can provide valuable feedback and insights on whether the solution meets their expectations and requirements. A scratch org is a temporary and lightweight environment that is suitable for development and testing of code-based changes, but not for user testing of declarative changes. A partial sandbox is a copy of a production environment that includes some data and all metadata. It is suitable for quality assurance testing, but not for user testing because it may not have enough data to cover all scenarios. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/unders
NEW QUESTION # 178
The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.
What should the BA do to provide the product development team with more accurate information about the onboarding team's process?
- A. Conduct individual interviews with each team member to gather more information about the existing onboarding process.
- B. Review survey feedback again to better understand pain points in the existing onboarding process.
- C. Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.
Answer: C
NEW QUESTION # 179
The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project's stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality.
Which additional activity is most likely to result in a successful sprint demo?
- A. Performing a code review
- B. Conducting multiple dry runs
- C. Exporting a backup copy of the demo data
Answer: B
Explanation:
This answer states that conducting multiple dry runs is the additional activity that is most likely to result in a successful sprint demo for demonstrating some new Sales Cloud functionality for a project's stakeholders at Cloud Kicks. A dry run is a practice or a rehearsal of a presentation or a demonstration before the actual event.
Conducting multiple dry runs means that the BA performs and repeats the presentation or the demonstration of the new Sales Cloud functionality several times before showing it to the project's stakeholders. Conducting multiple dry runs is the additional activity that is most likely to result in a successful sprint demo because it helps the BA to prepare and polish their presentation or demonstration skills, to identify and fix any errors or issues in the new Sales Cloud functionality, and to anticipate and address any questions or feedback from the project's stakeholders. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder
NEW QUESTION # 180
Does every application development lifecycle require the use of a sandbox for testing?
- A. No
- B. Yes
Answer: A
NEW QUESTION # 181
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
- A. Collected pain points from people who follow the existing process
- B. Annotated process flows with modifications to an existing process
- C. Detailed user stories with technical documentation about the existing process
Answer: C
NEW QUESTION # 182
Universal Container (CU) has brought in a business analyst to help implement an expensive AppExchange product in its Salesforce org to optimize the sales pipeline. The BA is free to speak to anyone at UC to gather the information they need to ensure success. The BA decides to speak to the stakeholders who are most impacted.
Which key stakeholder should the BA speak to first?
- A. VP of sales
- B. Sales Users
- C. IT leaders
Answer: A
NEW QUESTION # 183
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC's customers?
- A. Interviewing
- B. Behavioral
- C. Shadowing
Answer: A
Explanation:
Explanation
The type of research that the business analyst should use to elicit user stories from UC's customers is interviewing. Interviewing is a technique that involves asking open-ended questions to stakeholders or users to gather information and feedback about their needs, expectations, preferences, pain points, goals, etc.
Interviewing helps to elicit user stories from UC's customers by allowing them to express their opinions and experiences in their own words, as well as clarifying any doubts or ambiguities. Interviewing also helps to build rapport and trust with the customers and show them respect and appreciation for their input.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
NEW QUESTION # 184
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?
- A. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
- B. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
- C. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.
Answer: A
Explanation:
Explanation
This answer describes the steps involved in creating a customer journey map, which is a tool to visualize and improve the customer experience. A customer journey map helps to identify pain points, gaps, and opportunities for improvement in the current state, and design a future state that aligns with the business objectives and customer needs.
References:https://trailhead.salesforce.com/en/content/learn/modules/customer-journey-basics/create-a-customer
NEW QUESTION # 185
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
- A. Using live workshops to map out the sales process
- B. Conducting individual interviews with stakeholders
- C. Asking stakeholders to complete a questionnaire
Answer: C
NEW QUESTION # 186
A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?
- A. The system admins note a fair amount of technical debt without having the time or expertise to address it.
- B. The previous implementation partner neglected to do a knowledge transfer of the final solution.
- C. The support organization still needs to be trained on how to use Sales Cloud.
Answer: A
Explanation:
The issue that should concern the business analyst most is that the system admins note a fair amount of technical debt without having the time or expertise to address it. Technical debt is the accumulated cost or consequence of suboptimal design, development, or maintenance decisions on a software system. Technical debt can negatively affect the performance, security, usability, and maintainability of a software system, as well as increase the complexity and risk of future changes or enhancements. Technical debt can also reduce user satisfaction and adoption, as well as business value and return on investment. Therefore, the business analyst should be concerned about the technical debt in the Sales Cloud implementation and work with the system admins and other stakeholders to identify, prioritize, and resolve it. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/project-initi
NEW QUESTION # 187
......
Certified-Business-Analyst Exam Questions and Valid PMP Dumps PDF: https://www.practicetorrent.com/Certified-Business-Analyst-practice-exam-torrent.html
Salesforce Certified-Business-Analyst Certification Real 2026 Mock Exam: https://drive.google.com/open?id=187-yduJpQYthWLl6-SlZgG_cmNY0sZ80