Salesforce Field-Service-Lightning-Consultant Deluxe Study Guide with Online Test Engine
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NEW QUESTION 149
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
- A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
- B. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
- C. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
- D. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work
Answer: A
NEW QUESTION 150
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
Any employee from the customer account is eligible for support. Specific purchased products are eligible for support. What Objects should be set up for Entitlement Management?
- A. Contracts and Assets
- B. Contacts and Service Contracts
- C. Accounts and Service Contracts
- D. Accounts and Assets
Answer: C
NEW QUESTION 151
Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?
- A. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician
- B. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.
- C. Create permission sets and assign the field service lightning admin permission set to service resources.
- D. Create permission sets and assign the field service lightning mobile permission set to service resources.
Answer: A
NEW QUESTION 152
Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?
- A. Log a follow-up task on the Work Order.
- B. Call the Sales Team with the Opportunity.
- C. Create a custom filed on the Work Order.
- D. Create a Quick Action to create the Opportunity.
Answer: D
NEW QUESTION 153
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommend to meet the requirement?
Choose 2 answers
- A. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to
"scheduled." - B. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services.
- C. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.
- D. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to
"None."
Answer: C,D
NEW QUESTION 154
universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement?
- A. Entitlement templates
- B. Work order record types
- C. Work types
- D. Entitlements
Answer: C
NEW QUESTION 155
Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.
What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer
- A. Associate a required skill called site visit to a maintenance plan.
- B. Auto-generate work orders with a 14-day Generation horizon.
- C. Associate a work type called site visit to a maintenance plan.
- D. Auto-generate work orders with a 14-day Generation timeframe.
Answer: B,C
NEW QUESTION 156
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type.
In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? (Choose two.)
- A. Implement Work Types and Skill Assignments.
- B. Assign Skills and Skill Levels to Resources.
- C. Assign Skills and Skill Levels to Users.
- D. Implement Assignment Rules and Work Orders.
Answer: A,B
NEW QUESTION 157
a customer makes one appointment for the sales department, and another
appointment for the service department. The tow appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these tow appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers
- A. The complex work visual force page is added to the service appointments page layout.
- B. The same resource and same day fields appear on the service appointments page layout.
- C. A dependency has been created between the two appointment and the start time are the same.
- D. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
- E. The dependency type is set to start after finish and day on the service appointment in the dependency.
Answer: A,D,E
NEW QUESTION 158
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?
- A. Utilize a custom Global Price Book and add all products as Price Book Entries.
- B. Create customer-specific Price Books and add all products as Price Book Entries.
- C. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
- D. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
Answer: C
NEW QUESTION 159
universal container (uc) sells shipping Containers and container parts. UC wants to track each customer's container and associated part for field servicing, sales, and reporting purposes Which solution should a Consultant recommend to relate the part to a customer?
container?
- A. Add the container as product on the account and part to the child product related list
- B. Add the container as an asset on account and make the part internal assets
- C. Create a hierarchical relationship between the parent product container and the child part product
- D. Create an asset hierarchy on account with container as root asset and part as the child assets
Answer: D
NEW QUESTION 160
Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.
Which steps technicians follow to report that a substitute asset is installed?
- A. Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"
- B. Mark installed asset as "obsolete"- create a new product - related the product to asset
- C. Mark installed asset as "shipped" - create a new product - relate the product to the asset
- D. Mark installed asset as "shipped" - create new assets - create a new asset of relationships type = "shipment"
Answer: A
NEW QUESTION 161
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
- A. Add each asset to a separate work order line item. Create a service appointment for the work orders.
- B. Add each asset to a separate work order line item. Create a service appointment for each line items.
- C. Add each asset to a separate work order. Create a service appointment for each a. work order.
- D. Add each asset to a separate child work order. Create a service appointment for the parent work order.
Answer: B,C
NEW QUESTION 162
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
Answer: A
NEW QUESTION 163
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?
- A. Create a recurring Service Appointment
- B. Create Resource Absences every day.
- C. Use the Resource Availability Rule.
- D. Use appropriate Resource Operating Hours.
Answer: D
NEW QUESTION 164
universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used Which three data elements should a consultant recommend tracking to support this?
requirement
Choose 3 answers
- A. Products required
- B. Inventory
- C. Mobile locations
- D. Warehouse locations
- E. Product consumed
Answer: A,C,E
NEW QUESTION 165
Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order.
What should consultant leverage to ensure the right data is captured from the field service lightning mobile app?
- A. Lightning component with required field to update the case, work order and service appointment
- B. Quick action on the work order and flow to update the case and service appointment
- C. Process builder on case to update the service appointment and work order
- D. Quick actions on cases, work orders and service appointment with required fields
Answer: B
NEW QUESTION 166
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
- A. Add service reports templates to the appropriate repair work type
- B. Generate service in the organization's default language
- C. Configure signature blocks for service report templates
- D. Send a feedback survey to the customer when a service appointment is completed
Answer: C,D
NEW QUESTION 167
What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?
- A. Utilize Schedules Jobs from the Field Service Admin app.
- B. Enable Notifications in Field Service Settings.
- C. Utilize Triggers to send emails to relevant users.
- D. Enable Push Notifications in the Service Console app.
Answer: B
NEW QUESTION 168
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
- A. Build a Workflow Rule.
- B. Enable Drip feed Dispatch.
- C. Configure an Auto Dispatch Scheduled Job.
- D. Create an Apex Trigger.
Answer: B
NEW QUESTION 169
Universal Containers` customers typically like to be by the same Technician that completed the initial installation.
How should a Consultant implement this rule?
- A. Add the Resource as a Preferred Resource.
- B. Add the Account as one of the Resource Skills.
- C. Add the Resource as a Required Resource.
- D. Add all other Resources as Excluded Resources.
Answer: A
NEW QUESTION 170
universal containers is evaluating a strategy for reducing the cost of service using automated scheduling Which toe approaches will contribute to this goal?
Choose 2 answers
- A. reduced work orders per shift
- B. reduced overtime per work order
- C. reduced travel time per work order
- D. reduced number of territories
Answer: B,C
NEW QUESTION 171
A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?
- A. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.
- B. Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.
- C. Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.
- D. Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
Answer: A
NEW QUESTION 172
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?
- A. Operating Hours for Customer Accounts.
- B. Work Types with an Estimated Duration.
- C. Work Types with Service Level Agreement.
- D. Work Orders with Operating Hours.
Answer: B
NEW QUESTION 173
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
- A. The standard installation date field on asset
- B. Field history tracking on asset
- C. A work order related list on asset
- D. A custom installation date field on products consumed
Answer: D
NEW QUESTION 174
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What is the duration of the Field-Service-Lightning-Consultant Exam
- Number of Questions: 60
- Passing Score: 70%
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
Certification Path
Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.
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