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The exam covers a range of topics, including troubleshooting and maintenance of the Avaya Aura® Contact Center platform, as well as the ability to diagnose and resolve issues related to voice and data networks. It also tests an individual's knowledge of the Avaya Aura® Contact Center architecture, configuration, and administration, as well as their ability to perform system backups and restores.
The Avaya 3313 exam is an industry-recognized certification that can help professionals advance their careers in the field of contact center technology. This certification demonstrates the candidate's proficiency in maintaining and troubleshooting the Avaya Aura® Contact Center system. Professionals with this certification can expect to have better job opportunities and higher salaries. This certification also helps organizations identify professionals with the necessary skills to maintain and troubleshoot their Avaya Aura® Contact Center system.
The Avaya 3313 certification exam is designed for professionals who want to demonstrate their expertise in maintaining and troubleshooting Avaya Aura® Contact Center solutions. This exam is intended for individuals who have experience with Avaya Aura® Contact Center solutions and are looking to enhance their skills and knowledge in this area.
NEW QUESTION # 38
If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)
- A. Avaya Agent Desktop (AAD) does not launch successfully
- B. Certificate warning messages when browsing CCMA
- C. TLS Link between AACC and AES IS disconnected
- D. TLS Link between AACC and CM disconnected
Answer: B,C,D
NEW QUESTION # 39
Which two visualization technologies are supported for Avaya Aura Contact Center (AACC)? (Choose two.)
- A. VMWare vSphere 3.0
- B. XenSecure Xen 3.1.2
- C. VMWare vSphere 4.0
- D. Microsoft Virtual Server
- E. Microsoft Hyper-V
Answer: C,E
NEW QUESTION # 40
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
- A. Contacts %Abandoned
- B. Contacts Offered
- C. Contacts Redirected
- D. Contacts Answered
Answer: B
NEW QUESTION # 41
A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator's network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?
- A. Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local Administrators group.
- B. Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account.
- C. A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain.
- D. Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCM You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.
Answer: D
NEW QUESTION # 42
Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool?
(Choose two.)
- A. CCMS_SGM_SipMessages
- B. AAMS Sip message logs
- C. CCMS_ASM
- D. 11S Access logs
Answer: A,B
NEW QUESTION # 43
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. SIP
- B. H.323
- C. AML
- D. TLS
Answer: D
NEW QUESTION # 44
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
- B. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
- C. The Domain User Name has already been mapped to an existing CCT agent.
- D. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
Answer: B
NEW QUESTION # 45
Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.
To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?
- A. icertdtrace
- B. rtrtrace
- C. mRcv.exe
- D. mCast.exe
Answer: C
Explanation:
Explanation
Test the RSM service using the Multicast Receive utility (mRcv.exe), if you are having problems with real-time displays. The mRcv.exe utility displays statistical information according to the settings specified in a configuration tool called mRcv.ini.
https://downloads.avaya.com/css/P8/documents/100093298
NEW QUESTION # 46
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
- A. WebLM is configured on the AAMS to provide the required license keys.
- B. Contact Center Manager Administration (CCMA) supplies license keys as required.
- C. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
- D. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
Answer: B
NEW QUESTION # 47
A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?
- A. The call is disconnected and you must refresh the Real-Time Display Report.
- B. The call is removed from the Real-Time Display Report and the call is disconnected.
- C. The call is removed from the utility but will remain on the Real-Time Display Report
- D. The call is removed from the utility and from the Real Time Display Report.
Answer: C
NEW QUESTION # 48
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. AACC CDN
C .Avaya Aura Media server (AAMS) addresses - B. Customer telephone number
- C. CSTA/TR87 Call ID
Answer: B,C
NEW QUESTION # 49
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1. The incoming call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
- A. The CCMS anchors the call on an Avaya Aura Media server conference port.
- B. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
- C. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
- D. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
Answer: B
NEW QUESTION # 50
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
- A. Internet Explorer is not set as the default browser on the agent's computer.
- B. The agent's web browser is not set for the correct character encoding.
- C. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
- D. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
Answer: B
NEW QUESTION # 51
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. H.323
- B. AML
- C. TCP
- D. TR87/TLS
- E. STP
Answer: E
NEW QUESTION # 52
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. Manager Administration configuration > CCMA User Migration
- B. Manager Administration > User accounts
- C. CCMA > User Logins
- D. CCMA > User agent
Answer: D
NEW QUESTION # 53
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
- A. SIP Gateway Manager with transport Layer Security (TLS)
- B. SIP Gateway with Real-Time Protocol (RTP)
- C. Network Routing Service with TCP and UDP
- D. SIP Redirect Server with RTP
- E. Back to Back User Agent (B2BUA) with TLS
Answer: B
NEW QUESTION # 54
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
- A. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
- B. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
- C. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
- D. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
Answer: B
NEW QUESTION # 55
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
- A. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
- B. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
- C. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
- D. Avaya Aura Contact Center Overview and Specification
Answer: B
NEW QUESTION # 56
The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.
What should you do next to completely resolve the issue?
- A. Use the windows services utility to restart the MAS Configuration manager services.
- B. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
- C. Reboot the CCMS server.
- D. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.
Answer: A
NEW QUESTION # 57
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)
- A. Disconnect the call if one is present in the system.
- B. View all calls
- C. Clear call from the utility and from Real-TIME Display Report.
- D. View only those calls that are waiting in queue.
Answer: A,C,D
NEW QUESTION # 58
When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?
- A. Wireshark
- B. Pscan
- C. Avaya Grep
- D. Tcpdump
Answer: C
NEW QUESTION # 59
Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?
- A. Windows Event Viewer\Windows Logs\System
- B. Windows Event Viewer\Applications and Services Logs
- C. Windows Event Viewer\Windows Logs\Applications
- D. Windows Event Viewer\Performance\Logs
- E. Windows Event Viewer\Windows Logs\Security
Answer: B
NEW QUESTION # 60
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
- A. Click on Connect to
- B. Click on Aliases
- C. Click on AACC-DATABASE-CCMS
D .Click on Startup
Answer: B
NEW QUESTION # 61
You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.
At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?
- A. 95%
- B. 90%
- C. 80%
- D. 85%
Answer: B
NEW QUESTION # 62
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
- A. APS server (Presence proxy)
- B. Communication Manager (voice inbound proxy)
- C. Application Enablement services (CTI proxy)
- D. Session Manager (Voice inbound proxy)
Answer: C,D
NEW QUESTION # 63
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