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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is not configured an the system-parameters features farm,
B) There is no network connection to CLAN.
C) CMS version is misconfigured on the system-parameters features form.
D) CM version is not matching CMS setup.

2. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
B) This message can be ignored as it is not the reason the link is down.
C) The wrong CMS has been installed and the correct server needs to be ordered.
D) The wrong Communication Manager version on the CMS has been selected.

3. Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A) Avaya Business Advocate
B) EWT- Expected Wait Time
C) ASA-Average Speed of Answer
D) Percent in Service Level

4. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) Avaya Terminal Emulator is being used on an unsupported operating system.
B) There is a firewall between the PC and the CMS.
C) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
D) Avaya Terminal Emulator did not load correctly and needs to be reloaded.

5. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Write permission to the System Setup feature and write permission to UNIX.
B) Log in as root and execute the password command for that user.
C) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
D) Log in as a CMS administrative user and execute the paaswd command for that user.

Solutions: