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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A) logcat -p agent
B) tail-facc*0219
C) logadm -p opmon |7
D) check_errors 20110219

2. A system operator needs to see failed login attempts on the Avaya Proactive Contact 5.X dialer. Which login type must be used to see these failed attempts?

A) system
B) reporter
C) sysadm
D) auditor

3. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
B) The calling list being used was downloaded and overwritten during calling.
C) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
D) The quota settings were not active for the job.
E) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.

4. A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which two parameters, if mismatched, would cause this? (Choose two.)

A) OPERATORS in master, cfg
B) H specified ports configuredindgswitch.cfg
C) PORTSinmaster, cfg
D) N specified ports configured in dgswitch.cfg
E) MAXHIDSLOTS in master, cfg

5. Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)

A) cron
B) dccs_logfile
C) cd.log
D) soe_log
E) account.log

Solutions: