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Cisco 350-060 Exam Syllabus Topics:

Cisco CCIE SP Operations Written Sample Questions:

Question 1

You are employed within a NOC at a regional service provider as a Tier 3 NOC engineer. The network that you support comprises leased facilities from a much larger international service provider. Your customer reports a reachability problem between two offices. The service desk performs its standard troubleshooting procedures without success and has escalated the incident to you. After 45 minutes of continued troubleshooting, you are unable to resolve the connectivity problem.
To which two areas should you next escalate the incident? (Choose two.)

A. service assurance team
B. business relationship manager
C. router vendor
D. service desk
E. carrier

Question 2

A rollout plan from engineering has been sent to the NOC for review. The plan approves deployment of a new router model at the customer premises for all new service activations. The certification lab has fully tested the new router and found no issues. As a NOC engineer, you review the plan for completeness. An item is missing from the plan to deploy the new routers.
Which missing item should be your biggest concern?

A. plan to replace existing customer premises routers with the new model
B. product data sheet
C. listing of new syslog messages and SNMP traps
D. environmental compliance statement

Question 3

Certain tools conduct ongoing polling of a network device or managed system to determine its status and availability, and they generate an alert (event) for any exceptions that require a response or action. According to ITIL@ v3 framework, which type of monitoring do these tools perform?

A. active
B. proactive
C. reactive
D. passive

Question 4

According to ITIL@ v3 framework, KPIs have to be related to specific inputs, outputs and activities. What is the relationship of KPIs to each organization?

A. assigned
B. unique
C. common
D. provided

Question 5

According to ITIL@ v3 framework, which service operations considerations, specifically the impact of known errors reported by either Event Management or Incident/Problem Management, are undertaken in managing change to an existing Service Operations Plan?

A. performing root-cause analysis of reported troubles
B. planning and implementing service management technologies
C. service operation and project management
D. assessing and managing risk in service operation

Solutions: