ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) : CIS-ITSM日本語

  • Exam Code: CIS-ITSM-JPN
  • Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)
  • Updated: Aug 04, 2026     Q & A: 201 Questions and Answers

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The CIS-ITSM Certification Exam is designed for professionals who are responsible for implementing and managing ITSM solutions using ServiceNow. CIS-ITSM-JPN exam covers a wide range of topics, including ITSM best practices, ServiceNow applications, ITSM processes, and ServiceNow administration. Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版) certification is highly valued in the industry as it demonstrates a professional's expertise in implementing and managing ITSM solutions using ServiceNow, making them highly sought after by organizations looking to improve their IT processes. Passing the CIS-ITSM Certification Exam can give professionals a competitive edge in the job market and help them advance their careers in the field of ITSM.

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

The CIS-ITSM certification exam is a three-hour, multiple-choice exam that consists of approximately 60 questions. CIS-ITSM-JPN exam is designed to test the skills and knowledge that are required to successfully implement and manage ServiceNow ITSM solutions. CIS-ITSM-JPN exam is administered by ServiceNow and can be taken online or in-person at a ServiceNow testing center. Upon passing the exam, individuals will receive the CIS-ITSM certification, which is valid for two years and can be renewed by taking a recertification exam.

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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:

SectionWeightObjectives
ITSM Framework and Setup20-25%- Service catalog and service offerings
  • 1. Workflow editor for catalog items
  • 2. Catalog configuration
  • 3. Variable sets and question blocks
- ITSM Pro functionality and capabilities
  • 1. Baseline configuration
  • 2. Process activator features
  • 3. ITSM license requirements
Reporting and Analytics5-10%- Performance analytics for ITSM
  • 1. Dashboard creation
  • 2. Metric definition and KPI setup
  • 3. Real-time reporting capabilities
Configuration Management (CMDB)10-15%- CMDB fundamentals
  • 1. CI data quality and reconciliation
  • 2. CI classes and relationships
  • 3. Discovery integration
Incident Management15-20%- Integration with other processes
  • 1. Problem management linkage
  • 2. Knowledge base integration
  • 3. Change management connection
- Incident creation and management
  • 1. Assignment rules and escalation
  • 2. SLA configuration and monitoring
  • 3. Incident states and workflow
Asset Management Integration5-10%- Hardware and software asset tracking
  • 1. Asset lifecycle management
  • 2. CI to asset relationship
  • 3. Lease and warranty management
ServiceNow Platform Fundamentals15-20%- ServiceNow architecture and UI navigation
  • 1. Application Navigator and search capabilities
  • 2. Lists, forms, and UI policies
  • 3. Configuration and customization basics
Problem Management10-15%- Problem workflow and states
  • 1. Known error database (KEB)
  • 2. Problem categorization and prioritization
  • 3. Linking incidents to problems
Knowledge Management5-10%- Knowledge base structure
  • 1. Article types and workflows
  • 2. Search and publication
  • 3. Integration with incidents and problems
Change Management15-20%- Change request lifecycle
  • 1. Approval workflows and routing
  • 2. Change models and categories
  • 3. Risk assessment and CAB scheduling
- Change calendar and planning
  • 1. Conflict detection
  • 2. Implementation plan creation
  • 3. Change calendar configuration
Service Level Management10-15%- SLA definitions and metrics
  • 1. SLA configuration in ServiceNow
  • 2. SLA timers and pause conditions
  • 3. SLA reporting and dashboards

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