IBM Enterprise Storage Technical Support : C9020-971

  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Sep 19, 2026     Q & A: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance and Support15%- Support Portal and Resources
- Replacement Procedures
- Firmware and Software Upgrades
Topic 2: Installation and Configuration25%- Network Connectivity and SAN Configuration
- System Planning and Requirements
- Software Setup and Initialization
- Hardware Installation
Topic 3: Troubleshooting and Problem Determination25%- Diagnostic Tools and Utilities
- Performance Issues
- Error Log Analysis
- Connectivity and Path Failures
Topic 4: Backup, Recovery and Data Protection15%- Archive and Retention
- Snapshot and FlashCopy
- Replication and Mirroring
Topic 5: IBM Storage Product Overview20%- XIV Storage System
- IBM Spectrum Storage Suite
- DS8000 Series
- Storwize / SAN Volume Controller
- FlashSystem Family

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

A customer has an existing mainframe environment with a DS8870 attached. This frame is only partially populated. The customer is attaching existing IBM POWER servers that require a three-tier storage solution including SSDs. Electrical power is not readily available. Price is also a key criterion in making the decision.
Which addition to the existing system should be proposed to this customer?

  • A. Add IBM Spectrum Scale in front of the DS8870 along with additional disks in the DS8870.
  • B. Add a Storwize V7000 in a new rack.
  • C. Add IBM SAN Volume Controller along with IBM FlashSystem and Storwize V7000.
  • D. Add disks to the DS8870.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #2

How is RTO defined?

  • A. The amount of data loss that's deemed acceptable, defined by application, in the event of a disaster-failover scenario.
  • B. The time it takes to complete the nighty backup process.
  • C. The time it takes to restore the backup tapes at a remote site.
  • D. The amount of times it takes, from initial disaster declaration, to having critical business processes available to users.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

Which IBM Storage System can be directly attached to an IBM i partition on a POWER System?

  • A. IBM XIV
  • B. IBM FlashSystem 820
  • C. IBM FlashSystem 840
  • D. IBM DS8870
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #4

A customer has requested an IBM Spectrum Virtualize solution with capability to make it easy for users to create relevant and meaningful custom reports.
What should the solution architect propose to satisfy this requirement?

  • A. Excel macros linked to storage API
  • B. IBM Spectrum Control
  • C. Svcmon with daily data collection
  • D. Native IBM Spectrum Virtualize performance tool(s)
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?

  • A. Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.
  • B. Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.
  • C. Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.
  • D. Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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