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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. What is the purpose of the Owner ID field in a OneTeam PMR?

A) clearly identifies the FrontEnd PMR owner
B) identify APAR number
C) clearly identifies the BackEnd (BE) PMR owner
D) allow BE to find customer contract number

2. What action must always be performed before submitting a new DCF technote?

A) Check for duplicate items in CAST or the Technote Database.
B) Ask the customer if they agree to open a technote.
C) Forward the PMR to the BackEnd.
D) Install the DCF Item Creator application.

3. Where can IBM Flashes be found for any software product?

A) inCCWIN
B) on the product support page
C) in RETAIN
D) on the Extreme Leverage webpage

4. What is purpose of the Assist on Site (AOS) tool?

A) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
B) It is a remote tool by which IBM Learning Services can perform remote education for a customer.
C) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
D) It is a remote tool by which a BackEnd engineer can contact their customer.

Solutions: