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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

Which of the following statements about 'outcomes' is TRUE?

A. An outcome depends on at least one output to deliver a result
B. The level of expenses regarding a technology for a service is defined by an outcome
C. The delivery of products to a stakeholder is enabled by outcomes
D. Outcomes provide assurance to stakeholders regarding the performance of a service

Question 2

What is a value stream?

A. A tangible or intangible deliverable of an activity
B. A set of organizational resources and capabilities to achieve an objective
C. A series of steps an organization undertakes to enable value for consumers through management of products and services
D. A configuration of an organization's resources designed to offer value for a consumer

Question 3

A service provider commits to using recyclable components, reducing carbon emissions, and maintaining transparent supply chains. Which concept does this commitment represent?

A. Sustainability
B. Utility
C. Warranty
D. User experience

Question 4

A design team is creating a new workflow and tries to account for every possible exception. What is the consequence of designing the workflow in this way?

A. Achieving stronger overall risk control
B. Delivering outcomes more quickly and consistently
C. Ensuring employees always follow processes without question
D. Creating unnecessary complexity

Question 5

Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?

A. Design
B. Build
C. Acquire
D. Discover

Solutions: