Microsoft Dynamics 365 Fundamentals (CRM) (MB-910 Deutsch Version) : MB-910 Deutsch

  • Exam Code: MB-910-Deutsch
  • Exam Name: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910 Deutsch Version)
  • Updated: Jul 21, 2026     Q & A: 161 Questions and Answers

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About Microsoft MB-910 Deutsch Exam

Microsoft MB-910 exam, also known as Microsoft Dynamics 365 Fundamentals (CRM) exam, is designed to test the candidates' understanding of the core concepts and functionalities of Dynamics 365 Customer Engagement. MB-910-Deutsch exam is intended for those who want to demonstrate their knowledge of the fundamental features and capabilities of the platform, including sales, marketing, customer service, and field service.

Upon passing the Microsoft MB-910 exam, individuals will earn the Microsoft Certified: Dynamics 365 Fundamentals certification. Microsoft Dynamics 365 Fundamentals (CRM) (MB-910 Deutsch Version) certification is a valuable asset for professionals looking to advance their career in Dynamics 365 or related fields. It can also help organizations identify individuals with the necessary skills and knowledge to work effectively with Dynamics 365 solutions.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

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Microsoft MB-910 exam is a great way to validate your skills and knowledge in Dynamics 365 Fundamentals (CRM). Microsoft Dynamics 365 Fundamentals (CRM) (MB-910 Deutsch Version) certification is recognized globally, and it can help you stand out from the crowd when applying for jobs in the CRM industry. Additionally, the certification can give you access to exclusive job opportunities and higher salaries. If you are interested in pursuing a career in the CRM industry, then the Microsoft MB-910 exam is an excellent starting point.

Microsoft MB-910 certification exam is designed to test the skills and knowledge of professionals who work with Microsoft Dynamics 365 Fundamentals (CRM). MB-910-Deutsch exam is intended for individuals who have a good understanding of customer relationship management (CRM) concepts and are familiar with Microsoft Dynamics 365. Microsoft Dynamics 365 Fundamentals (CRM) (MB-910 Deutsch Version) certification exam is an excellent way to validate your skills and expertise in the field and demonstrate your commitment to ongoing professional development.

Microsoft MB-910 Deutsch Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%)10-15%- Describe segments and leads
  • 1. Describe customer segments
  • 2. Describe account and contact management
  • 3. Describe lead management
- Describe the marketing capabilities
  • 1. Describe the core capabilities of Dynamics 365 Marketing
  • 2. Describe email marketing features
  • 3. Describe event management capabilities
Topic 2: Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%)10-15%- Describe the core capabilities
  • 1. Describe Resource Scheduling Optimization
  • 2. Describe connected Field Service and IoT integration
  • 3. Describe work order management
- Describe the Field Service mobile app
  • 1. Describe the mobile app capabilities
Topic 3: Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%)25-30%- Describe the core capabilities of Dynamics 365 Sales
  • 1. Describe the sales automation capabilities
  • 2. Describe the quote-to-cash workflow
  • 3. Describe the opportunity management workflow
- Describe the sales management capabilities
  • 1. Describe forecasting
  • 2. Describe lead and opportunity management
  • 3. Describe sales analytics
  • 4. Describe territory management
Topic 4: Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%)25-30%- Describe the core capabilities of Dynamics 365 Customer Service
  • 1. Describe the omnichannel experience
  • 2. Describe knowledge management capabilities
  • 3. Describe the case management capabilities
- Describe customer service insights
  • 1. Describe dashboards and analytics
  • 2. Describe AI insights for customer service
  • 3. Describe Customer Service Historical analytics
Topic 5: Describe the capabilities of shared features (10-15%)10-15%- Describe reporting and analytics capabilities
  • 1. Describe the intelligence capabilities
  • 2. Describe reporting in Dynamics 365
- Describe the common elements
  • 1. Describe communications and collaboration
  • 2. Describe security roles and teams
  • 3. Describe the out-of-box entities
  • 4. Describe the user experience

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