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Huawei OC-12 certification exam is intended for professionals who are involved in digital transformation initiatives, such as consultants, architects, and project managers. It is also suitable for those who work in roles that involve customer experience management, such as customer service representatives and marketing professionals.
Huawei OC-12 certification exam is a globally recognized certification that evaluates candidates' skills in the areas of digital customer experience, business success, and service innovation. OC-12 exam enables professionals to leverage Open ROADS methodology to improve customer experience and increase revenue by delivering innovative services and solutions.
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| Section | Weight | Objectives |
|---|---|---|
| Customer Experience & Centricity Strategy | 30% | - Customer insight and demand analysis - Customer experience (CX) design and measurement - Customer journey mapping |
| Implementation & Operations | 15% | - Customer-centric operating model - Social engagement and ecosystem collaboration |
| Case Studies & Best Practices | 10% | - Industry use cases for customer-centric transformation |
| Open ROADS Framework Fundamentals | 20% | - Digital transformation context and business drivers - Real-time, On-demand, All-online, DIY, Social principles |
| Service & Solution Design | 25% | - On-demand service delivery models - Agile service innovation - All-online and self-service architectures |
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