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To prepare for the Oracle 1Z1-1038 exam, candidates can take advantage of a variety of resources, including study guides, practice tests, and online training. Oracle also offers instructor-led training courses that provide a comprehensive overview of the topics covered by the exam. By passing 1Z1-1038 exam, professionals can demonstrate their proficiency in implementing and managing Oracle Cross-Channel Contact Center Cloud environments, which can help them advance their careers and increase their earning potential.
Oracle 1Z1-1038 exam is a critical certification exam for professionals seeking to demonstrate their mastery of Oracle Cross-Channel Contact Center Cloud 2019 implementation. Preparing for the exam requires comprehensive knowledge of the technology's architecture, configuration, and management. Passing the exam and obtaining the certification offers several career benefits, including increased job opportunities, higher salaries, and professional recognition.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reports and Extensions | 10% | - Describe Service Cloud Analytics - Configure console add-ins and extensions - Customize, share, and schedule reports |
| Topic 2: Service Cloud User Interface and Processes | 25% | - Use standard text, variables, and message bases - Configure Products, Categories, and Dispositions - Implement UI modifications and automation using workspaces - Create business rules and enhanced business rules |
| Topic 3: Service Console Core Features and Access | 20% | - Perform initial setup and agent desktop configuration - Set up navigation, permissions, and user accounts - Manage console access and security profiles |
| Topic 4: Processes between Customers and Agents | 25% | - Configure advanced routing and international data support - Configure chat, cobrowse, and mailboxes - Set up agent assistance and guided assistants - Generate outreach and feedback campaigns |
| Topic 5: Service Cloud Products and Services | 20% | - Describe core business objects and configuration settings - Create queues, assignments, and application menus - Explain Service Cloud core products and services - Configure Service Level Agreements |
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