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PMI Project Management Office Certified Professional Sample Questions:

1. A PMO professional joins an existing PMO that displays warning signs that the organization ' s perception of the PMO ' s value is deteriorating.
Which step should the PMO professional recommend?

A) Switch out some PMO resources to ones with a wider range of core PMO skills and inform PMO customers of the additional skills.
B) Highlight the benefits of the PMO effectively, using qualitative and quantitative measures for PMO customers.
C) Move the PMO to report to a popular manager within the company and communicate the change to PMO customers.
D) Review and reduce the operating costs of the PMO, highlighting enhanced value for PMO customers.

2. A PMO professional recently joined an established PMO with a customer feedback system in place. However, the feedback has not been systematically analyzed or used to drive improvements in service delivery. The PMO services align with standard methodologies, but PMO customers feel their evolving needs are not being adequately met.
What should the PMO professional do to ensure the feedback system is effectively utilized to enhance PMO service delivery?

A) Implement a process for regularly analyzing feedback and integrating insights into ongoing service improvements, ensuring alignment with customers ' needs.
B) Focus on gathering additional metrics from other departments to complement the existing feedback, assuming that this will better inform any future adjustments.
C) Conduct a one-time review of all feedback received over the past year and make immediate adjustments to the PMO services.
D) Continue delivering PMO services according to established processes and use the feedback system only for major service redesigns.

3. A PMO professional is supporting project managers who are implementing a new organization-wide user support system. The PMO professional needs to help the project managers enable change management effectively within the organization. In recent years, similar initiatives have failed because employees were too focused on the negative effects of change. The changes were enforced by sending memos to employees who did not adopt the new processes. The instructions to adopt the new processes did not offer any flexibility.
Which approach should the PMO professional recommend to enable change this time?

A) Allow users to use social networks to express their negative feelings about the change.
B) Enforce the adoption of the new processes with zero tolerance for variations or room for user feedback.
C) Build trust and collaboration and communicate a shared vision and goals early in the project.
D) Ensure that all users know exactly what to do in every situation during the change process.

4. A software company hired a PMO professional to establish a new PMO to oversee the performance of its projects and create the required processes. The new PMO professional immediately conducted project management training sessions for all project managers, developed project templates, and regularly conducted project audits. After the PMO had been in service for a year, senior management decided to shut down the PMO due to lack of value generation.
What should the PMO professional have done differently to ensure that the PMO generated the desired value?

A) Reduce the costs of the PMO in the first year and increase it gradually year over year.
B) Validate and align with senior management ' s expectations at the beginning of the PMO setup.
C) Conduct the required training on a smaller scale first before delivering the training to all project managers.
D) Change the frequency of project audits in order to reduce the PMO operating costs.

5. A newly appointed PMO professional received a mandate for setting up a PMO in an organization operating in the energy sector, with a main objective of improving project delivery.
What should the PMO professional do first?

A) Develop a PMO charter that includes its purpose, objectives, and key services.
B) Create policies and procedures that oversee organizational project management processes.
C) Create a plan for the PMO that aligns with the organizational goals.
D) Assess the current state of organizational project management maturity and identify gaps.

Solutions: